max well 2
Wednesday, July 9, 2025
app is ok apart from the voi implementation. on a regular basis the scooter is unlocked but in the app it says there was an error. fine, I can still ride the scooter, but there is no way to end the rental. so I get billed for a ridiculous amount of time before some auto-rental-end sets in. the app provides no way to reclaim these invoices and points at voi support who just ignores the emails I've sent asking for a refund. please fix the API implementation.
Hamburger HOCHBAHN AG
Thursday, July 10, 2025
Hi Max, thank you for bringing this to our attention. We're sorry to hear your refund hasn’t been approved yet. We’ll take a closer look and check if the issue with our API can be resolved.
Frederik Finck 5
Monday, October 20, 2025
Had one somewhat useful feature, namely Hvv Any which they are now removing because they cannot make it work. Hvv, taking you back to the last century at full speed. I will just uninstall and go back to buying tickets at the vending machines. Edited
Hamburger HOCHBAHN AG
Tuesday, May 6, 2025
Thank you for your review. Are you using the hvv Any feature in our app? If so, the best price is calculated automatically after your trip ends, so no need to buy a ticket when transferring. If you’re not using hvv Any and want to purchase a regular ticket, please contact our customer support at
[email protected] so we can investigate further.
Pete Gurney 1
Sunday, March 23, 2025
Would be even better if the app supported the Deutchland ticket QR code on smartwatch. Edit: if the current Deutchland ticket is added to Google wallet using the menu on the ticket page, the QR code is available on a smartwatch that supports Google wallet. Remember though to update the pass monthly as it expires month end. Edited
Hamburger HOCHBAHN AG
Tuesday, March 18, 2025
Hi there, thank you for your amazing 5-star review! We will investigate if it's possible to support QR codes on smartwatches in the future. In the meantime, we wish you safe travels and hope you continue to enjoy our app!
Vahan Telunz 0
Monday, July 14, 2025
Needs a dark mode and possiblity to see names of stations marked on the map for the journey. Maybe with a tap Edited
Hamburger HOCHBAHN AG
Monday, July 14, 2025
Hi Vahan Telunz, thank you for your review. We’ve forwarded your suggestion to our product development team. They’ll look into integrating dark mode. As this is a larger feature, it requires careful planning and resources, so we kindly ask for your patience.
Enrique Ortea 1
Thursday, June 26, 2025
it doesn't work. when trying to add a payment method, the app stopped. there was no way to add how to pay Edited
Hamburger HOCHBAHN AG
Monday, June 30, 2025
Hi Enrique , thank you for your review. We're sorry to hear that you could add a payment method. At the moment, we don’t support foreign credit cards, but you can use PayPal as an alternative. If you're still experiencing issues, please reach out to us at
[email protected] so we can assist you further.
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