Kevin Shepherd
21
Sunday, May 18, 2025
Trash app, cannot verify account due to horrible face scan technology. Tried for 10 minutes, looking at that bright white screen and couldn't get in. Edit: Tried again, still couldn't get in. There's not much advice to follow, it's pretty straightforward and I am doing it correctly. There was only one time it told me to turn my head and get it perfect, but even then it didn't work in the end. Edited
CEX.IO
Sunday, May 18, 2025
Thank you for your feedback. Please check our Help Center for detailed instructions for successful verification photos - https://support.cex.io/en/. For further assistance, our support team is ready to address your concerns via the chat at support.cex.io or the CEX.IO App.
shoop
17
Sunday, April 27, 2025
Do NOT use this app they effectively scalp you. First, they only let you transfer 0.002 BTC or more to an external wallet. So if you spend under $200, you're S.O.L. Secondly, they take 0.0005 BTC as a "transaction" fee. I hardly count a $45 fee and ~$15 in transaction fees out of $200 spent as the price of using the service. They want to take advantage of you. There was no warning of the $200 withdrawal minimum before buying the first $100 of Btc. Edited
CEX.IO
Sunday, April 27, 2025
Thank you for taking the time to share your experience. We would like to address your concerns about the fees—this information is available on our Limits and Commissions page - https://cex.io/limits-commissions and before transaction confirmation. Our team constantly evaluates our fee structure to maintain both quality service and transparency.
andy park
289
Saturday, October 21, 2023
Worst experience ever. They have much issues with withdrawing and transferring to other sites. Customer service is poor with very slow response times. Definitely recommend using a different platform unless this is your last option. They won't even let me withdraw back to my own debit card at the moment. Had to update since my last review. Very scam app. They take your money and won't let you transfer it anywhere else. They won't even let you transfer it back to your bank to go elsewhere. Scam. Edited
CEX.IO
Saturday, October 21, 2023
We apologize for any difficulties you're facing with withdrawals. Rest assured that there are valid reasons behind them. Our support team responds to every request in the order received, but please note that their response may not be immediate. They address 80% of requests within two days, though in rare cases, it may take up to three days.
Lorelai B
96
Sunday, November 22, 2020
The app by design works well and is easy to navigate. Customer support takes to get ahold of due to time difference. And even though they have offices in the USA- the purchases are run through London which then charges me another fee for foreign currency exchange. Fees are more expensive than other trading sites but there is almost no delay from purchase to being able to move to my blockchain wallet.
Павел Пенкрат
548
Monday, September 12, 2022
An interesting exchange, from the pros: registration in London (with appropriate regulation), data encryption, a large number of pairs for trading, low commissions. Definitely a plus. Previously, everything was fine, but now they require complete data from users, such as full name, position, earnings, and so on. Directly for tax data are collected. If you refuse, then they simply stop working with you and that's it) That's the way things are.
CEX.IO
Tuesday, September 13, 2022
Thanks for reaching. We appreciate your interest. We can understand your concerns about providing your personal information. However, we'd like to assure you that we take data security and privacy very seriously. We use the latest technologies to protect your data, and we only collect the information necessary for us to provide our services.
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