Domingo Adan Fernandez 20
Saturday, July 19, 2025
I was really enjoying this app, even with the occasional glitch. but as of 7/19/25, the latest update changed everything. now it's no longer self paced and rushes through the pages in 15 seconds. this new update has been the worst and made this app unusable for the time being until they fix it properly. for today, I'm going to have to give them 1 star until they fix what they broke.
Finelo Limited
Tuesday, July 22, 2025
Hello, We sincerely apologize for the issues you've encountered. Would you be so kind and leave your email (that you used during registration) as a response to this message? We will investigate the issue and resolve any glitches.
[email protected]. Best regards, The Finelo Team
Brent Carpenter 67
Friday, February 14, 2025
so far I'm enjoying the training...it good to have it in bite sized pieces...update .. I was unaware that there was a recurring charge and without any notice I was charged. Definitely not worth the additional money for what it is .. they are unwilling to refund too...even though I cancelled before charge went through. Shady!!! Edited
Finelo Limited
Monday, February 17, 2025
Hello,We’re sorry to hear about the frustration with the recurring charge. Finelo operates on a subscription model, and we aim to be transparent with all charges. We regret that this wasn’t communicated clearly. Please contact
[email protected], and we’ll review your case to assist you with the situation.
Best regards,
Finelo Customer Support Team
Todd Monterio 276
Friday, January 3, 2025
I purchased a 1 month introductory subscription 2 days ago and noticed I was charged an extra $49.99. That charge was for a "Personal AI Mentor" that I didn't subscribe to or approve. I contacted the company about the mistake but they refuse to refund my money. They said that due to their Refund Policy they can't refund me but I'm still well within the introductory period. If you're considering using Finelo know that you WILL NOT get any money back if you don't like the program.
Finelo Limited
Thursday, November 13, 2025
We appreciate you sharing your experience with us. It's disheartening to hear about the unexpected charge and the difficulties you've faced with our support team regarding the refund. Your feedback is important, and we will take it into consideration as we strive to enhance our services.
Ray Martinez 14
Tuesday, January 21, 2025
I am about 40 courses in and although it is very informative and easy to follow, there are quite a few mistakes in the lesson plan. I have noticed that several times what is being described is not what is shown on the screen. Also some of the questions have the wrong answer. I took screenshots of some of the mistakes but this app does not support images.
Finelo Limited
Tuesday, January 21, 2025
Hello,
Thank you for your feedback and for highlighting these issues. We’re glad you find the courses informative but apologize for the errors you’ve encountered. Your feedback is invaluable, and we’ll work to address these mistakes promptly. Please contact
[email protected] with details.
Best regards,
The Finelo Team
Kehinde Adebiyi 63
Wednesday, May 14, 2025
Finelo is a scammer. I didn't enroll in auto renewal, I enrolled on February 19, 2025, and I called to cancel my subscription on February 20, 2025. they still went ahead and debited my account today for $79. I sent them an email and replied that they cannot reverse the payment. DO NOT BUY if you don't want to be forced into subscription. I just got a PayPal notification that $39.99 has been refunded instead of full refund. unethical business practice Edited
Finelo Limited
Monday, May 26, 2025
Hello,
We apologize for the frustration you’ve experienced. Our subscription model is designed to be transparent, but we regret any misunderstanding. For further assistance, please contact us at
[email protected] with your account details.
Thank you for your feedback.
Finelo Customer Support Team
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