Hiblette Hibbard 8
Thursday, May 22, 2025
Very good UI and features! except... the actual captioning isn't very accurate, especially for what I need captions for- teacher instructions in class above background noise also, the option to save transcripts isn't appearing in my settings, and the bot and customer service wa subpar when I asked for help- they just sent me the same list of instructions that did not work for me, because the option itself didn't appear :///
Ava Accessibility
Friday, May 23, 2025
Hi, we would like to fix this. As we don't have your email address, can you please write to us at
[email protected] so that we can help you better. We look forward to your email.
D POULIOT 16
Tuesday, January 14, 2025
This app doesn't have pricing nor options to subscribe. After the 20 min sample, this app becomes worthless. **Update** After doing separate research on the web. This app starts at 15$ USD a month for 120 minutes. It's a shame people with disabilities have to pay such a high price for accessibility. Google transcribe isn't as good, but it's free and works well. Edited
Ava Accessibility
Wednesday, January 15, 2025
Hi there, we're sorry you run into this issue. Our engineering team is working on fixing this as we speak. Also - our advocacy team is working closely to our community to get the app sponsored for free by organizations. We would be happy to give you a 7 days unlimited trial for free, please email us at
[email protected] so we can look into your account.
Josephine Scharf 14
Saturday, June 28, 2025
I would call myself Tech savvy. Despite finding all the right buttons to help identify speakers, it wouldn't actually change the settings or suggest a premium option to use that feature. And the accuracy was horrible. If I can't figure this app out, there is no way my hard of hearing grandmother would be able to. I'm shocked at the good reviews. Maybe it wasn't compatible with my samsung.
Ava Accessibility
Tuesday, August 5, 2025
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to
[email protected]. We'll pass it along to our development team and see if there is any way we can improve it.
Robert Lasater 10
Sunday, May 4, 2025
very disappointed. I tried it out at a worship service, to see how it transcribed the pastor's message. It effectively failed: many, many mistakes, and frequently it simply stopped transcribing. I plan to delete it. And while I can hear w/out serious challenge, I also plan to advise someone who IS essentially deaf to find another voice to text app.
Ava Accessibility
Friday, May 23, 2025
We understand how annoying that must be, please, can you please write to us at
[email protected] so that we can help you better and improve your caption quality.
Brin 7
Tuesday, January 7, 2025
Someone has got to create negative stars dor these rating systems. Stay away from this horrendous app... Unless you want to spend several minutes dictating important ideas only to find nothing when you go to look at the transcript. So you head to the Help section, right? And you come across the Help Asub-i, {nothing intelligent here}, and find a standard self-help system. So, no help at all self-help. It does instruct you to activate the autosave option in settings. There isn't one. 🤦
Ava Accessibility
Friday, January 10, 2025
Hi Brin, we're sorry you had some issues with the app.
It seems that you already enabled the auto-saved transcripts to your account, and there is no reason you should loose your transcripts. Would you be available to look into this with our support team?
Please email us at
[email protected] so we can assist you!
Best,
The Ava Team
more reviews