Stacy Schmidt 10
Wednesday, August 28, 2024
Used to be a decent app, but just recently they had an update to the terms and conditions, which requires you to press an "Accept" button. However, the screen just freezes and you can't actually press that button, so the app is now useless. You literally can't do anything with the app until you press the button (you can't even get in to ask for technical help).
Fairview Health Services
Wednesday, August 28, 2024
Hi, we understand how frustrating it can be when you’re unable to access your information, and we're sorry for the inconvenience you’ve experienced. While we can't change what happened, we’d like to connect with you to ensure it doesn’t happen again in the future. Please send us a note at
[email protected] so we can follow up.
Elizabeth Lund 11
Tuesday, October 11, 2022
For the last couple of days I can unlock the app BUT when I try to open the visits, messages or any other space within the app it crashes and disappears! It was working before the last update! I have a Samsung S10e that is up to date! HELP!!! Update: Thank you for the fix! It seems to be working again. I haven't tried all options yet. It is a clunky set up and confusing. It would be nice to have a streamline experience. I am happy to be able use it again. Thank you! Edited
Fairview Health Services
Friday, June 24, 2022
Hi Elizabeth - We're sorry for the inconvenience that this caused. We just released a fix this morning. Would you please update to our latest release and contact us at
[email protected] if the issue persists. Thank you.
A Google user 20
Wednesday, September 6, 2023
Update: App was updated to allow more password length. Seems to work pretty well now that I can login. Can't actually use the app as they limit the password length pretty low in the app itself (web works fine, not a problem there). Supposedly this was going to be fixed last year, but still hasn't happened, several months later. No need to redirect me to the support e-mail, I just e-mailed them again. I'll update the review when I can actually use the app again. Edited
Fairview Health Services
Wednesday, August 23, 2023
Hello, Jay - We wanted to let you know that there is an update available in the app store today (4.0) that resolves the password length issue. Thank you for letting us know about this and for your patience while we fixed. If you still have trouble after installing the update, please contact us at
[email protected]
Steve F 4
Monday, October 23, 2023
The new app is much worse than the previous one. It is very slow to login with biometrics, it is hard to navigate and find what you need and it requires re-logins every time you go to another app (browser). This is another example of an app being tested by people who designed that app. You need to test this app with people who are not at all familiar with the app but have to use it for real.
Nick Wilson 1
Monday, May 12, 2025
Between having to be rescheduled multiple times and not even seeing my primary when I finally can be scheduled, this would not be the first place I would suggest to anyone. It may just be the Minneapolis location, but the scheduling is so terrible. My last appointment was for labs and ultrasound (take about 1.5 hrs to be done with both) and primary visit last, with a 4-hour gap between the two, no way to be seen earlier. Reschedule, can't be seen for 4 months.
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