John Marsh
23
Thursday, September 12, 2024
Love this app. It makes looking up all your information very simple and keeping track of your results at your fingertips. The only things that are annoying is they won't let you screenshot anything. That's crazy. If you have access to the information, you should be able to take a screenshot. Also, when you first sign on you shouldn't have to say biometrics once you've already clicked on it. Just a couple unnecessary steps.
A Google user
7
Sunday, July 21, 2019
Bring back the old one! When I hit the 'click here to upgrade' button on my android device, I landed on a page that said I'm not a test user for this app. I went to the play store and was able to download it. When I finally got in, the contrast on the screen was bad - hard to read. The list of doctors shows names I dont recognize. Good luck if anyone contacts them - I never saw that person directly. What was wrong with the last app? It was so much more intuitive & clearly laid out.
Jose Sardinha
13
Thursday, February 8, 2024
I absolutely love this app it's always up to date. Easy to navigate has so many options on what you can do. Love the fact that you can message anyone of your care team members like doctors, nurses however I do understand privacy and all not being able to screenshot some of the important and private information but would be nice if some things like the medication list would have the option to screenshot. I also don't like the fact that it is so hard to print to anything!!
Lisa Manzo
24
Friday, August 28, 2020
I have never had a problem utilizing Gateway. My phone has been trying for 1 (one) hour for the new app to download. It still has not downloaded the new version. Why change something that is easy to navigate through. There was nothing wrong with the old version. This sucks!!!@ ok so Inam unable to download this app. I have utilized this for appt. and to keep in contact with my PCP. THIS IS CRAZY. Edited
Chuck Ferullo
29
Wednesday, November 13, 2019
This program is the pits. You get an email telling you that you have a message you need to read it in the portal, with a link to the login page. You go there, log in, find the message (not easy) and it tells you that you have something you need to read, but you have to go to a different heading (and the headings not only are grouped in a very illogical and counter intuitive way, but they don't quite correspond to the headings' names given in the instructions!) and find the right subtopic, and it turns out to be something like an appointment reminder, which they could have just told you in the email. The developers of this software are mostly interested in justifying their jobs, perhaps? Moreover, if you're writing a message, and there's a hiccup in your connection or in their server, all you work is gone, and you start the message over again. They should be ashamed.
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