Matt Ribeiro

If in flight entertainment has connectivity issues you have to reload the player, which causes you to rewatch the same 1-min set of commercials. I was on a flight with a lot of connectivity issues and the reloading and rewatching of the same commercials was more than I could bear. It was horrendous, and it would be a simple fix for the developers to ensure this didn't happen.

Daniel Andrus

3/7/2025: negative stars. This app is terrible. 9/8/2023: zero stars. I cannot describe how infuriating this app is. It has so many issues I don't even know where to start. Can't process payments. Can't lookup flights with record locator. Can't search for flights. Can't view boarding pass. I'm sure I'm forgetting something. I have to fly often for work and this is by far the worst app I have. Unfortunately they're the only airline operating from my local regional airport. Edited

Jeremy Barringer

Absolutely the worst airline app I've used. Flight details in the app are non-existent, you have to go to the mobile website to get any info. Other apps at least link to their mobile site. Worse, the app stops working if you don't use it for a few days. The last couple trips I have had on AA I have had to uninstall and reinstall the app just to check in and get my boarding pass, even on separate legs of the same trip. AA is horrible all around as an airline, and they live down to that here. Edited

Thomas Oliver

There are several bugs on the app. Although frustrating, the most infuriating part is that there is no recourse to have them fixed. The "Mobile Application Issues" phone number? Forwards to reservations. Actually, the top 3 phone numbers on the app all get forwarded to reservations. Reservations help-line? No humans. All automated; fml. Even with a human, they couldn't help. Tip: When speaking to our robot overlords, the keywords "Representative" or "human" don't work, try some curse words.

Amy Nicole (Shortygirl)

When trying to check in on the app or see my boarding pass, it gave me an error, ended up having to check in and get a paper boarding pass in the airport, making the main part of the app useless. It also would not allow me to see any info about my flight. It would just get stuck on loading, and I would have to close it out. The info on my gate was not accurate, and my gate kept changing. It was very frustrating as it told us a different terminal. I never had these issues with other flight apps