Denise Brown-Sample

It's difficult to sign in, reportedly, issues with either my username or password. I've corrected these issues...sometimes the corrections work, other times not. When I stopped making those changes, the app "worked", but with a wavy, red line beneath my user name. The video call portion of the app has display issues...WHEN it functions at all! I have called the number given for help with these issues. The problems still exist. Edited

eli uwu

before most recent update, it was slow to load, clunky, and unresponsive. now its glitchy, doesnt let me schedule an appointment with my primary care provider, and locked me out of my chosen appointment time after signing me out for switching to a different app, forcing me to redo the entire process for a different, *3rd* provider. apparently infections aren't a common enough situation for their "symptom checker" and not a serious concern for an "appointment request" 1wk after submission.

Joseph Stinson

it would be really nice if you had an option to skip the verification after the first time on personal devices so it can stay signed in. It gets quite frustrating to have to prove it's me every 14 days when I'm signing in from my personal phone. I do enjoy being able to schedule appointments as well as pay most bills thru the app. I'll increase stars if you can adjust the stars if you can adjust this verify step to make a 1 time option available for personal devices. Edited

A Google user

It was a great app at first. I used it to check appointments, message my doctor about concerns, reorder prescriptions and check on test results. I really came to depend on it. Now suddenly I'm told my account is disabled because I tried to log in too many times!!! I have cancer, I need to see the results of my cat scan, but I'm unable to use this app. WHY?? Because suddenly the password that I always used, that was saved and automatically used each and every time is suddenly not correct? So let me change it instead of locking me out of my own records.

Arielle Needham

Great for keeping track of everything, after the difficult set up process. Unfortunately it tracks and adds all your statements as a balance due, even if you've paid them. My most recent login said I had like $3000 due, when the actual total from the most recent statement is much less and correct. For a healthcare provider app they are sure trying to give their patients a heart attack!