A Google user 259
Tuesday, November 13, 2018
No way to end the free trial. I tried to click on the manage subscription button and Google play crashes every time. Tried to change my payment method and it doesn't give the ability to end the subscription. This is dirty business. Don't get this app! Edit: Had to get on my computer and go to the play store then manage subscriptions to cancel. When i tried to manage my subscriptions on my phone the play store app would crash ever time. Edited
Mosaic Srl
Thursday, November 15, 2018
Hello, Malachi! Unfortunately, developers don't have access to the Play Store app on your device. If you ever face the same issue with it, please consider restarting your device. Hope this helps!
A Google user
8
Tuesday, September 10, 2019
6.99$ a month superscription and only a 3 day trial period. With the free version your allowed 3 scanned pages per day, premium offer unlimited. With the amount of ads I would have figured you'd at least get more pages per day. Upon opening the app it had large ads and paused between functions of the app itself and a full page ad. I'd buy this but not for 72$ a year. Has a good UI and is intuitive but again 3 pages a day or a subscription is a big pill to swallow. Edited
Mosaic Srl
Thursday, December 28, 2023
Hello! Thank you for the feedback and sorry for the inconvenience caused! You are using a free version so advertisement is a minor restraint which allows you to enjoy the app at no cost at all. If this option doesn‘t satisfy you, kindly check out our ads-free Premium plans. Best regards, Support Team
A Google user
198
Thursday, July 4, 2019
Not worth hassle! I had issues canceling after signing up for the free trial and was charged for a year of use! The app is very limited and far from intuitive/user friendly. I instantly contacted developer to cancel but I have not heard anything back. I wish I looked deeper at the reviews. Many seem to have the same issue with finding out how to cancel the free trial and being ignored by the developer before $39.99 is charged to the card on file!!! Edited
Mosaic Srl
Monday, July 8, 2019
Developers have no access to users' accounts and cannot assist on subscriptions cancellation. You can cancel subscription any time in Play Store - Menu - Subscriptions. Otherwise please contact Play Store support directly.
A Google user
63
Tuesday, August 27, 2019
Wanted to do the free trial. As soon as you sign up for the free trial, a huge window fills the bottom half of your screen that deceptively looks like you're just activating the app, but is actually asking if you want to do a different subscription, which immediately charges you through the Google Play store if you accept it. No way to get a refund. Clearly designed that way to get people to mindlessly fork over money after they think they've accepted a free trial.
Mosaic Srl
Tuesday, August 27, 2019
You can reject the free trial offer which is followed by a paid subscription, and continue using the limited app version. For this simply tap the corresponding X button on the offer screen. For assistance on refunds contact
[email protected] with the order number from your receipt. Thank you in advance!
A Google user
33
Thursday, April 25, 2019
The app worked for my purposes very well, but I only intended to use it once. Three days later (today) I got a bill for it and I cancelled the subscription immediately, but I was hoping I could have my money refunded because it was a mistake, I forgot to unsubcribe and I didn't use it past the trial period at all. It would be greatly appreciated if it could be fixed for me, thank you :) UPDATE: my money was refunded promptly and the person who helped me was super friendly. great company!!!!! Edited
Mosaic Srl
Thursday, April 25, 2019
For assistance on refunds contact
[email protected] with the order number from your receipt. Thank you in advance!
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