Sapphire Opinion 23
Thursday, July 2, 2020
My complaint is that they charge you $1.50 every time you give your customer a refund. Thats ridiculous. In addition to that, merchants are not able to give partial refunds. For example, lets say your customer buys 3 items from you totaling $60. A few days later, they come back and return one item out of three. I cannot process a refund for just that one item. I need to refund the entire order and than charge the customer again for the other 2 items. Its either do that or completely refund.
A Google user 36
Wednesday, January 8, 2020
One of the worst programs ever made. recently they did an update and the sale will go through and then minutes later message - device disconnected charge reversed and you lose whatever you just ran. Just got off the phone with customer service holding for 15 minutes and no one answers. If you can't get ahold of anyone is pretty difficult to get anything fixed.
A Google user
15
Wednesday, October 30, 2019
CROOKS! They claimed they never recieved an authorization letter to pay for additional card readers, so I sent another form, but then they found both letters and charged twice for them. They won't return calls, when you tell them there's a problem they put you through to customer service, which they never answer. We were never able to use them because we've had issues from the very beginning.
Reddit Snapchat 9
Thursday, July 2, 2020
If your total revenue sales are under $600 per month, Square comes out to be cheaper. In addition, if your a seasonal merchant, Square is better because there is no monthly fee and no minimum credit card activity. PaySafe requires at least $10 in transactions per month. A business owner could always charge their own personal credit card to meet that demand but its still an unnecessary requirement.
A Google user
24
Monday, September 9, 2019
We were warned about "hidden fees". Truth is I've had this app for 6 months, made lots of money with zero problems except logging in a few times (probably reception). The hidden fees are when you don't fill out the annual questionnaire. But when you fill it out they wave the $100 fees.
Apriva, LLC
Friday, December 20, 2019
Thank you so much for your review! - We appreciate your business.
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