A Google user 22
Tuesday, March 31, 2020
Not sure why a company would bother to build an app that works less than half the time. Getting old reinstalling, to use it maybe one time and then, starting over again. Maybe its time to get your corporate heads out of your rump and fix. Once again i had to reload this app. Would you people remove your heads from your rear and fix this problem. I have read all the reviews and there are many of us having this problem, won't stay connected to hearing aids. You are not the only choice. Edited
A Google user
17
Tuesday, January 8, 2019
Basically happy - Beltone Legend + Samsung Galaxy S9. When I switched from S7 to S9, I lost the ability to save favorite settings - app stops when SAVE pressed. The app shoud also have the ability to query and display hearing aid model and other info (battery strength, accumulated hours of operation, status info, etc.). The pairing should also be more fault tolerant and provide better help when pairing fails. Given the cost of the devices, it feels like Beltone is short-changing the software. Edited
A Google user
16
Wednesday, May 1, 2019
This new version is much better than the old one. A frequent new occurrence, however gives it a rating of 3. I experience the app starting to connect to my h.aids, then half way through the app stops and dies. When I try to start it again, it starts to connect, then quickly flashes and stops. Not until I restart my Samsung Galaxy Note 9 does it work. The old version did not have this problem. Still the newer version is better than the older one.
A Google user
22
Monday, June 24, 2019
Updated Galaxy S8 to version 9 software and app will not connect to hearing aids. Local hearing specialist offers no assistance. I've read all the horrible reviews from Android users and tried each suggestion to no avail. Some customers say they solved it with customer service. How do you even get ahold of customer service? Not happy when these things cost as much as they do. Update..no help from customer service. Basically ended 3 day email trail with "sorry". Edited
GN Hearing
Thursday, June 20, 2019
Hi Mary,
I can see that we are in contact via our support line
[email protected].
br
app support
A Google user
2
Wednesday, April 17, 2019
After app updates could not link hearing aids to app. After multiple tries , 2 trips to Beltone offices and tech support finally got connected. Still have to reconnect every time I open the app. Liked old app better, not as user friendly and did not fix connection issues. Not android friendly. Edited
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