Elise 165
Monday, August 21, 2023
Although my annual subscription is good until 1/12/2024, on my Toshiba TV when I try to watch a show, it shows me a screen "Subscribe to BritBox." On my iPhone I can watch shows just fine, but I want to watch them on my TV. I submitted a Technical request for help from my iPhone. This issue has happened multiple times. No instructions are provided on the screen on the TV as to how to sign in if already a member. The only options are to sign up for $8.99/month or $89.99/year.
BritBox LLC
Wednesday, February 28, 2024
Hi, Elise. We apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at
[email protected]? We'll get you up + running.
Cornelis Reiman 50
Tuesday, March 7, 2023
Easy to understand and fairly basic app which I like. I have a problem with buffering which I can not resolve despite having 150/150 Mbps internet. Have taken it up with your support. Like most of these apps the dialogue is fairly difficult to follow particularly where there is strong british accent. I use a Denon AVR. I am struggling to find contents that I really like, yet when I watched iPlayer there was always plenty of good content. Finally, Accidentally activated my VPN, caused a disaster! Edited
BritBox LLC
Wednesday, April 26, 2023
Hi, Cornelis. We are sorry to hear you were having problems. Let us know at
[email protected] if the issue comes up again. Thanks!
Tom Dixon 50
Friday, January 26, 2024
Abysmal support. Paid for subscription via Google Play which stopped working. Have raised 3 support requests and had no response. Google won’t refund the prorated cost so I’m at a loss of what to do. Looking at other reviews it looks like there are months between the review being raised and a response coming in. Sort it out Britbox! My wife needs to know what’s happening in Albert Square
BritBox LLC
Wednesday, February 28, 2024
Hi, Tom! Thanks for reaching out. We sent this to our support manager, who has reviewed the tickets between you and our team, and it appears that your issues are now resolved. We appreciate your patience and understanding.
Frederick Schweig 41
Sunday, March 2, 2025
I am hard of hearing and require subtitles to watch a show, but the Britbox app on my Sony Bravia doesn't display either subtitles or closed captioning. I'll be cancelling my subscription due to this ridiculous lack of accessibility.
BritBox LLC
Saturday, March 8, 2025
Hi Frederick, sorry to hear about the issues. BritBox does offer closed captions, so you may not be seeing them due to a setting or technical issue. We’d be happy to help — please reach out to us at
[email protected].
A.Christine Fensel 4
Thursday, July 17, 2025
says I have on other device but have not opened any apps other devices hard enough to maintain 1 device but 10,5,3. Geeze someone at GOOGLE dropped the BALL. LOL
BritBox LLC
Friday, August 1, 2025
Hey Christine, we suspect that this is an issue with the device not the app. Please contact us at https://britbox.me/49F3Ruo and we will help. We will investigate this for you. :)
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