Josh 6
Friday, June 25, 2021
I have a brand new Galaxy S21 and unfortunately this app will not open. You click "Sign In" and the app just shuts down. I've uninstalled and reinstalled, power cycled my phone, and even downloaded a few different apps to ensure my phone is working ok (the other apps work just fine), and it still isn't working. The website works just fine so I recommend doing that instead.
Charm Health Apps / MedicalMine
Tuesday, July 13, 2021
Sorry for this inconvenience. This issue is specific for Samsung devices running OS 11. We have fixed the issue in version 1.7. Please update to the latest version on the Play Store.
Dayna Hall 3
Friday, July 17, 2020
UPDATE: Thank you for fixing the bug! ORIGINAL: Was loving this update/app until today when it blurred my screen as I was logged in with a message saying it wasn't supported anymore and to update. There is no update. This worked for all of about 2 weeks :(. I hope you can fix this bug! I really was getting used to finally being notified reliably for new chat or messages. Edited
Charm Health Apps / MedicalMine
Friday, July 17, 2020
We suffered a glitch but it is now fixed. Be sure to update to the latest version and re-login. Let our customer care team know at
[email protected] if you continue to face problems.
Jorge David Gutiérrez 1
Monday, July 29, 2024
It worked perfectly for about a month, then suddenly it stopped working and logged me out and when I try to log in, whether I use a password or a OTP, it says I don't have the privilege so I can't contact my doctor as easily as I did before. Update 7/19 @ 10:07 PM I did uninstall the app and downloaded it once again. it does show it to be version 1.94 but it is still not working I appreciate the update to 1.95 which seems to be working now. Edited
Charm Health Apps / MedicalMine
Monday, July 29, 2024
Hi Jorge David Gutiérrez,
Sorry for the inconvenience, we have identified the reported problem. We will update the app and inform you.
Update 1: Kindly update Charm connect app from the play store version 1.94
Update 2: We have fixed the reported problem, Please uninstall the old app and install the latest app from the play store.
David Richard 1
Friday, February 5, 2021
Keeps stopping when I click "sign in" on my S21. Was able to sign in on my chromebook, bit then the app immediately logged me back out saying I don't have permission to use this app. Edited
Charm Health Apps / MedicalMine
Tuesday, July 13, 2021
Sorry for this inconvenience. This issue is specific for Samsung devices running OS 11 We have fixed the issue in version 1.7. Please update to the latest version on the Play Store.
Maria Gorman 2
Wednesday, September 22, 2021
Did not completely work with Samsung s10e. Even with all notifications turned on and restarting phone, no notification come through until actually signed into the app.
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