Jan Marsman 0
Thursday, March 5, 2026
I have a new Swiss passport, but it has NO Chip and so I cannot finish the clearance procedure.
Roger Wilkins 1
Thursday, October 16, 2025
ok until the certificate ran out. I got a message to say the certificate was about to expire and asking me to verify. I opened the app but couldn't remember my password. I followed the instructions to change my password through the web portal and it sent a pin which I entered. it the sent me back to the app and asked for my password!
Thomas Zybulski 0
Tuesday, April 22, 2025
Terrible UI and user journey. The product does not deliver what it promises to a degree that I had to abandon the service and work with a different product altogether despite having paid. Customer service was very slow, as I needed a quick resolution for a contract matter. However, the payments team is very happy to follow up with payment notices despite not having provided the service. Obviously, there is not customer care and focus.
Steven Braithwaite 5
Thursday, January 1, 2026
My account has gone!?! This app/service has been nothing but trouble. Constant messages to keep the account alive and then it doesn't. Edited
Digidentity B.V.
Wednesday, February 28, 2024
Hello Steven, it sounds like you have multiple smartcards in your account. The helpdesk can assist with this; I recommend emailing
[email protected]. Kind regards, Roos.
A Google user 147
Tuesday, April 7, 2020
This is a terrible app to negotiate. I have spent some hours trying to get verification. Scanned driving licence twice with 3 days each time to find that it was not acceptable. Second time after another three days I am told 'not able to verify this document type'...Rejected. Loging on is not straightforward and there seem to be so many web pages it is a confusing mess of instructions backwards and forwards only to lead around in a circle back where you started. I'm waiting for a reply via phone so I can get verified . It tells me I'm 95% completed after a week. I just hope I can complete this.
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