Young Tung 22
Tuesday, July 15, 2025
Used Fever before, but never impressed. Saw an ad on FaceBook for COSM and had trouble purchasing tickets. couldn't get payment information to work. Downloaded the app, can't get any of the phone or email verification to work. Realized tickets on the app are 30% more. For some reason, there's an option to delete credit card information but can't add CC information. Which brings me back to square one, where I can't get payment to work on FB, where the discounted ticket is.
Fever Labs
Wednesday, July 16, 2025
Hello Young, Thanks for bringing this to our attention. If you are still having issues purchasing the tickets, please, contact us at
[email protected] to help you with your case. We apologize for the inconvenience!
Briana Geyer 8
Monday, May 19, 2025
Hardly any events in my area. The app has a "Top 5 events" section, Columbus OH only has 4 listed. In a major city with loads going on all the time. THEY DON'T OFFER REFUNDS. I accidentally booked the wrong day, immediately contacted them, and they refuse to refund me. Safe to say, they can't afford to lose out on a single penny since their app is clearly dying. They told me that they would credit me and the credit would be valid for 9 months. Would be fine if there was ANYTHING else to go to
Fever Labs
Tuesday, May 20, 2025
Hi Briana! We checked that your case is being handled by the user support team. We will add your review to this case for further consideration. In case of a favorable response, you will be notified by e-mail. We apologize for any inconvenience caused.
Dawn Rogers 11
Wednesday, May 14, 2025
The app is horrible! Also, it doesn't matter if you accidentally purchased tickets, since the app is confusing to use, you will not get any refunds. They only give you a voucher that must be used by a certain time. Also, if you try to update your tickets on this app, it purchases additional tickets. Don't use it unless you want to lose money. I lost over 200 dollars . Edited
Fever Labs
Thursday, May 15, 2025
Hello Dawn, Please reach us at
[email protected] explaining your situation in detail and one of our agents will be more than happy to reopen your case and explore the possibility of offering you an alternative solution :)
Debbie 76
Wednesday, February 26, 2025
Arrived 615p for a 6p show and doors were locked, no rescheduling, no reimbursement, nothing. But I needed to experience this, so I purchased the tickets again, and I'm so happy I did! It was amazing, the candlelight, the music, and the dialogue between the musicians and the audience was the perfect touch. Bottom line arrive early!
David Rush 15
Wednesday, February 19, 2025
I bought 4 adults + 1 child ticket for an event but we needed to change the time on our tickets. The app has a ridiculous process that requires cancelling the original tickets and repurchasing with an emailed voucher. Upon following the steps, the app would not allow me to repurchase the child ticket because it was separate from the adults (even though they were purchased together). I then had to go through a lengthy process over email with Fever customer support. Very disappointing experience.
Fever Labs
Thursday, February 20, 2025
Hello David! We regret to hear that your experience with us has not been the best. We will make sure to forward your comments to the appropriate department so they take them into account moving forward. Regards.
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