cat sim 8
Friday, June 20, 2025
The app is nice and easy to navigate for both clients and businesses. but recently they went from being free to have a subscription fee. okay that'd fine... but there are now so many hidden fees. like a "new client" or even just a new card I got charged anywhere from $8 to $20+ for a "new client fee." Also if you want extra time on your services itthen effects everyone's services and schedule. It's hard to constantly keep up with your services just so you can have time after a client.
RS 12
Friday, May 2, 2025
It started out free, but was bought out and turned into a pay service. They want to be your salon one stop shop, but with the subscription fee they still nickel and dime you for everything and push you to use their credit card processing that has a flat fee per/transaction plus a percentage. They only provide support if you are a premium member and are slow to respond by email. They charge you if a new customer books through them, even if they are your client already. Not easy to cancel.
Fresha.com
Tuesday, May 6, 2025
Thank you for your feedback. While Fresha has evolved into a subscription platform to support the growing range of tools and features we offer, we strive to remain transparent. Commission fees only apply when new clients book through the Fresha marketplace, and we do not charge for returning clients booking via your direct links.
Jessica K 33
Thursday, July 8, 2021
When it's time to update, it takes a very long time for me to be able to log in again, at least on my phone(logs you out & you're unable to view your schedule). Doesn't give you an option to not update or update later. Multiple attempts at correct sign in information. Had to use an older web browser for it to finally work (& see schedule before the update). It can be slow at times, so clients have to bare with you while on the phone scheduling an appointment. Other than that I like the app.
jennifer Montiel 6
Tuesday, March 5, 2024
I would love to give this a 5 stat it was great in the beginning. Now, it just freezes a lot. I get multiple complaints from clients trying to book online. They say they have trouble booking or there's always a problem which they have to create a new account. It totally sucks for a business that will eventually start to lose clients. It also says we are booked out when we are not and give only a couple of time slots when we have more open availability.
Fresha.com
Wednesday, March 6, 2024
Really sorry to hear you are experiencing problems with your Fresha app. Sounds like a lot of different issues. For help and support, please send us an e-mail at
[email protected]. We will be happy to assist you in getting it solved.
A Google user 43
Sunday, August 4, 2019
this app is a good place to start. first off it's free! i love that it sends confirmations, reminders, AND thank you's! it has the basics that I need scheduling appointments, tracking clients & inventory, sales, tips etc. two functions would really bring this app to the top which would be the capability of using the camera to scan in new inventory items and being able to sync the calendar with my Google calendar! some more customizing options on the reports would be nice as well. Edited
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