Robert Sierra 0
Saturday, March 1, 2025
The app does not work, nothing but a white screen. The whole point of mila is to utilize all the features. With the app not working, it's just overpriced, loud, and don't get me started with the customer service, terrible, to say the least. There is no way to get a hold of them. I have sent over a dozen emails and set an appointment they never called and missed. Edited
Mila USA, Inc.
Tuesday, March 4, 2025
Yikes, that’s definitely not the experience we want you to have! The blank screen issue should be resolved now, but if you’re still running into trouble, we are here to help—we’d love to get this sorted for you. And that missed call? We'll reach out to you to see what happened.
LISVT 0
Tuesday, April 15, 2025
The app is fine to use. You have to frequently log back in which makes it cumbersome. The air filters are unreliable. We bought 3 units less than three years ago. One is dead, one is very noisy and the third has connectivity issues. I would not buy from this brand again.
Mila USA, Inc.
Tuesday, April 22, 2025
Thanks for sharing this—Mila units are built to last, so it’s unusual to hear about that level of trouble across multiple units. If you haven’t already, shoot us a note at
[email protected] so we can take a closer look at what’s going on. And on the app login thing—we hear you. That is unusual so we are happy to review that as well.
Denyalle Hembroff 3
Wednesday, December 11, 2024
Auto sleep mode is still too noisy for falling asleep, so I end up manually turning the thing off at night and turning it back on in the morning (when I remember). Update 12/2024: We've had our Mila's for a couple of years now (purchased spring of 2022). Two of our three stopped connecting to the app and don't function at all. The third one connects to the app intermittently for manual control, but otherwise runs at minimum. I would have expected more longevity for the cost per unit. Edited
Mila USA, Inc.
Wednesday, April 5, 2023
@Denyalle - thanks for the love and thanks for trusting us with the air you breathe! We know how important sleep is and have a number of settings, including Light Sleeper. Will also share your feedback with the product team to see if we can customize it more/include some scheduling options.
Kay 6
Sunday, November 8, 2020
I *love* the air filter. I have asthma and have tried a lot of them. The app has aggravating connectivity issues - even though I login to an account, my "trends" history takes SO LONG to load- whenever it doesn't just say "error loading data" Commands from the app take quite a while to come through to the unit. Edited
Mila USA, Inc.
Monday, October 5, 2020
@kay — first, glad to hear that Mila has been helping kick butt in keeping your asthma at bay! We've made some major improvements on the backend since your review that should have improved connectivity as well as any data latency — if you're *still* experiencing this behavior, please send our Care Squad a note at
[email protected]. ❤️
Travis Odom 7
Saturday, January 27, 2024
Generally good, love the data visualization. Login is terrible. The text boxes do not have the correct attributes, so Android doesn't recognize it can be auto-filled. Furthermore, email field isn't currently typed, so manually typing your email address is a major pain. Also you have to do this way too often, as the login expires rather quickly. If you have to do it so often the form should make it easy, instead of unusually difficult.
Mila USA, Inc.
Monday, January 29, 2024
Hi Travis! Thanks for your feedback on the Mila app! We're thrilled you love the data visualization. I hear you on the login concerns and appreciate you pointing them out. We're happy to share this with the team but would like to also dig a bit further. Can you drop us a line at
[email protected]?
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