Jacqueline Cook 12
Wednesday, June 25, 2025
When trying to login with my known credentials y'all making me change my credentials is dumb. It isn't a security best practice forcing people to do this. It already is a complex, unique password just for NRG, it should be fine to keep using it (or just not using a password at all and instead relying on something like a passkey with biometrics is so much better).
NRG Energy, Inc
Friday, June 27, 2025
Hi Jacqueline, we're sorry to hear about this issue and would appreciate the opportunity to assist you. Please reach out to our customer service team via chat on our website at picknrg.com. Thanks!
Candis Frizado 17
Tuesday, February 11, 2025
This app has never told me my usage and I can't even tell how much my bill is because I need to know my usage to calculate it and my electric bill is now not billing me all because NRG is not communicating. I have had my account since New years. I'm scared to be on a bill that isn't in my budget. That's why. Already in the payment plan because this happened with another company last year. Also, the app runs slow. 🏃♀️ like damn I can't catch a break.
NRG Energy, Inc
Tuesday, April 1, 2025
Hi Candis, we're sorry to hear about this issue and would appreciate the opportunity to assist you. Please reach out to our customer service team via chat on our website at picknrg.com. Thanks!
A Google user 21
Friday, February 22, 2019
Worthless as far as I can tell. This is another factor in me regretting switching to this company. The only piece that seems to work is "my account" and that is slow af. So this app can tell me who I am, eventually, but can't show me my plan or usage. I guess I'll continue to wait for them to respond to my email...
NRG Energy, Inc
Monday, February 25, 2019
Hello Chris. Thank you for telling us about your experience with the app. There was an issue earlier with our systems, but it should be working now. Would you please retry? If the issue persists, please email
[email protected]. Thank you and sorry for the inconvenience.
Jeff Baldauf 2
Tuesday, April 1, 2025
Finally got logged in. Just wish I could see all of the plans available and not just my current one. Edited
NRG Energy, Inc
Tuesday, April 1, 2025
Hi Jeff, we're sorry to hear about this issue and would appreciate the opportunity to assist you. Please reach out to our customer service team via chat on our website at picknrg.com. Thanks!
A Google user
23
Monday, July 29, 2019
Hard to review the app as I'm never able to login. Fingerprint does not work. User name / password keeps giving "Sorry. We are working on a technical error. Please try back later." error.
more reviews