hayley hung 12
Friday, November 27, 2020
Less buggy than the web page but it doesn't recognize the discount codes unlike the web browser version. Also when I login and view my basket using just the web browser, any items I have added using the app doesn't show the size I selected. The fact the discount codes cannot be added is quite a deal breaker. It's also annoying that I cannot click on my ordered items and go directly to the webpage where it's described.
Otrium
Monday, December 7, 2020
Hi Hayley, thank you for your review! I am sorry to hear that the app was not working as well as the website. We appreciate you sharing this feedback with us! We will take your feedback into account and hopefully are able to improve on this! Hopefully you will visit the outlet again soon; wish you lots of shopping fun in advance! Greetings, robin
Annette Shirley-Habekotté 2
Saturday, October 30, 2021
So buggy it's impossible to use! Claims I already have an account, so I select 'forgot password' and it sends a broken link to my email. So I log in using google, go to my favourite lingerie brand, try to search on my bra size, but it only lists other sizing as search options, no bra sizes, while I can see if I scroll through the brand page there are multiple bras in my size. If you look at an item and then go back to the list page, the scrolling stops working. Not worth the bother. Deleted.
Otrium
Saturday, October 30, 2021
Thank you for your review. We're sorry to read the app wasn't to your liking. I'll forward your feedback about the bra sizing to the correct department so we can have a look at this. If we can help you with anything else you can contact us by filling in our contact form in the app or our website.
Wesley W 28
Friday, September 23, 2022
It's weird when the website works so well, to see the app work so horribly. The company is great, the shipping is fast and the sales are amazing. So this 1 star isn't aimed at Otrium, just the app. Whenever I use the search function to select an item category, I get an error message. I can't access items in the app, except those on the front page. For me the app is completely useless because of this. A shame really.
Doc Rivers 1
Tuesday, October 14, 2025
app stated I'd receive free delivery and 30% off first order over £50 which I did not (I imagine they'll reply to this and ask if I've checked all the qualifying measures... I have. tried to contact them about this issue which took several days for a response (still not resolved) the prices on the items increased (some as much as 40%). finally I ordered in fear of another price hike and my order has been delayed, only took them 4 days to tell me this. delivery is £6 and returns are £6, not worth
Luke Andersen 22
Wednesday, August 2, 2023
Fantastic deals on really great clothes. I held off on reviewing until I got my first order, and I have zero complaints. The clothes were as advertised, and they arrived after about a week. Considering I saved nearly $250 on my order, only paying $50 including shipping, I'm sold on this. It seems like it's designed to help designer brands move last season's products, but that product is still in great shape. The app is super clean and well designed, too. I'll be buying from here again soon!
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