Alina Calianu 28
Wednesday, January 29, 2025
Paid extra for a flexible flight and I couldn't change it even with 36+hrs ahead of it. It didn't work from neither the app nor the website. Spoke with 3 agents on the phone. They said my case will be reviewed within 96hrs. It's been 98 hrs now, my flight already departed and still nothing from them. This is a review of both the app and the company. Don't use them if you can avoid it. Their support services are as cheap as their prices.
Pegasus Airlines
Wednesday, January 29, 2025
Hi, we don't want you to have to go through this. 😔 If you send a complaint or a request to Pegasus Airlines via the "write to us" section in our app, we will look into it.
Dave S 5
Friday, July 18, 2025
I chose basic seats, the app then offered an upgrade package including better seats, I paid for the upgrade and selected better seats. When I got my ticket email I saw I still had the basic seats. I couldn't change the seats in the app. I tried the bot and then chatted to customer services. They refused to change the seats even though they acknowledged the better seats were included in my package. I have cancelled the flights. Awful app and the customer service is worse. Edited
Pegasus Airlines
Sunday, July 20, 2025
Hi, we would not want you to have such an experience. For us to be able to assist you, we kindly request you to reach out to us via our website, "Help Center" section. We will get in touch with you as soon as possible for your issue to be resolved. Thank you for your understanding throughout the process.
Roger Rabbit 14
Wednesday, June 18, 2025
app full of bugs, horrible to buy a ticket. had to use an external website to buy a ticket. then when I wanted to check in again same bugs, can't complete Check in process , taken the payment money for seats twice but never gave it ,,, will have to make a claim dispute with the bank to get the money back l.
Pegasus Airlines
Thursday, June 19, 2025
Merhaba,
Başvurunuz özelinde süreci detaylı olarak inceleyebilmemiz için, talep numaranızı resmi sosyal medya hesaplarımızdan bize DM yoluyla iletebilirsiniz:
📌 Twitter: @Pegasusdestek
📌 Instagram: @Pegasusairlines
📌 Facebook: Pegasus Hava Yolları
Sürecinizi hızlıca inceleyerek en kısa sürede destek vermekten memnuniyet duyarız.
Sabah Mohanad Saffa Al-ameer Bahiah 10
Thursday, June 5, 2025
you have to repeat the entry of PNR every time you want your tickets to show up. it doesn't hold your data before your travel time. every time you come back you have to do that new search with the new PNR. cant see my ticket receipt (invoice) either. old and havey to run. its not user friendly app. even after sending your confirmation code the app doesn't hold your ticket or keep them for you. just useless. Edited
Pegasus Airlines
Thursday, June 5, 2025
Hi, as Türkiye’s Digital Airline, we are working diligently to enhance your digital experience and provide you with even better service. For us to be able to assist you further and improvide our technology with your feedbacks, please contact us on our website's "Help Center" section. We are here to assist you. 🙏🏻
Emre 5
Monday, June 2, 2025
The website and the app are not aligned. Payment currencies available are different. Passenger / Frequent Flyer details are not totally the same. There is no option to choose different ticket package for different passenger. WhatsApp channel is always out of order. Edited
Pegasus Airlines
Monday, June 2, 2025
Hi, if your problem is still continuing in order for us to help you with your request please fill in the form on "Write to us" section on our app.
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