Voletidraco 4
Tuesday, March 18, 2025
For some reason after switching phones and attempting to connect my hammerheads to the app it keeps saying it can't find the device. They show up on the list and when I touch them it starts trying to connect but it always ends up saying cannot find the device. It worked just fine when I initially used the app on my old phone but it won't work now.
Razer Inc.
Wednesday, March 19, 2025
Hello there! We are sorry to hear about the issue you have experienced with the app. We are here to assist you. Kindly send an email to
[email protected] with your Razer device's serial number, a summary of the issue experienced, and the link to this post for our reference. We look forward to your email.
JM Keefer 45
Thursday, February 22, 2024
I hate that the Kaira Pro Xbox Edition, isn't in the list. Even though it is advertised as a mobile/console headset. Please add this model! The PlayStation version is there, and it is for console and PC... 🤷🏼♂️ Anything with Bluetooth can work with a phone. The reason that it's not there because it's for console and PC is lame! It is designed to use with the phone. That's why you can pair the Xbox and phone the same time! Edited
Razer Inc.
Wednesday, February 21, 2024
Hey there! We appreciate your interest in the app. The Razer Kaira Pro for Xbox is not supported in this app since it is intended for console and PC use. You can install the Razer Headset Setup for Xbox app via the Microsoft Store to your gaming console or PC instead.
Jess Soave 1
Tuesday, February 7, 2023
I absolutely love this headset, I am just having one problem. I have the Halo Infinite kaira Pro headset, and it works great, but it won't connect to the app no matter what I do. If anyone knows a way to fox that! I love how it works for the system and Bluetooth while also having great sound! If you are a Halo fan, this is a MUST HAVE PRODUCT!! Edited
Razer Inc.
Wednesday, February 8, 2023
We appreciate your interest in the app. We'd like to clarify that the Razer Kaira Pro for Xbox is not supported in this app since it is intended for console and PC use. You can install Razer Headset Setup for Xbox app via Microsoft Store to your gaming console or PC instead.
Jordan Lack 18
Wednesday, December 27, 2023
I hate the fact that I have to reconnect to the device I'm trying to remap every time I open it if I want to actually do that. I should be able to pull up an offline list of what my setting are so that I can see them without having to stand around and wait. Another thing, I should be able to configure the gesture changes I want and THEN connect. Without those features, this app is a complete slog to navigate through for any reason. 'For gamers, By gamers.' Yeah, right.
Razer Inc.
Thursday, December 28, 2023
Hi, we are always looking to improve the experience for our users and appreciate the feedback. If there is anything specific we can look into, please contact us at
[email protected].
price tague 41
Saturday, August 28, 2021
This app is bad. Like really bad. The older app they used for the hammerheads was way better. My headphones just don't work anymore. I can have one connected at a time occasionally, but usually not even that. I was walking home enjoying them as I had for a while, and the right bud pretty much cut out forever right then. I can make it work alone. But not as a pair. This was the last razer product i consistently used and it's safe to say that is in the past. The end of an era truly.
Razer Inc.
Saturday, August 28, 2021
We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For further assistance, you can also send more details of what you are experiencing to our customer support at
[email protected]? We'll try to help to get you up and running.
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