Snow Fairy 25
Saturday, May 24, 2025
just about the app not its products. not very interactive friendly. had to re-download and delete the old app for some reason instead of updating - and the old app was no longer in the app store but still on my phone. can't click on any product in the cart to show the product info, you have to go and search it up and remember the name. search doesn't work under some segments in the app. can't click and or zoom in anywhere if you needed to. and there is no wishlist.
Scentbird, Inc.
Friday, May 30, 2025
Hi Snow Fairy, we are sorry that you faced an issue. Could you please share your contact details with us on
[email protected] so that we can get in touch with you and resolve the issue? Thanks so much!
Jae McKinley 1
Saturday, July 5, 2025
This isn't based on the app but the service I received right off bat. I just signed up(Today) and picked my first fragrance, but somehow they're shipping out something I didn't even ask for. I canceled my subscription same day(TODAY). Reviews said they did things like this. I should have listened. Scentbox is a better option with more fragrances, even the expensive ones.
Scentbird, Inc.
Tuesday, July 22, 2025
Sorry to hear about your experience, Jae. With Scentbird, your first shipment is processed right after sign-up, based on what’s in your queue. If your selection wasn’t saved before checkout, the system may default to another scent. We’ve canceled your subscription as requested & we’d love to make it right—please email us to help.
Jessica Scott 7
Tuesday, June 24, 2025
I just messaged them on Facebook because I couldn't find any other way. There is no customer service that I can find. They send a lot of push notifications through your phone. Letting you know about events or sales or something they are offering you. I was told they are time sensitive? I'm not sure how much on time I have to be? I recieved the notice, hit it & it just takes you to the app not whatever the notice was about? So just know the notifications are scams. They don't go to anything.
Scentbird, Inc.
Monday, June 30, 2025
Thanks for your comment, Jessica. We’re sorry for the confusion. Our push notifications are real offers, but some are time-sensitive and may expire. If a notification doesn’t open as expected, feel free to email
[email protected] directly. Our Customer Experience team is always here to help, even if we don’t offer phone support.
Ivory May 10
Monday, June 23, 2025
When I first tried the app, I just wanted to try 1 scent. That same day I went through the steps of canceling my subscription. My husband and I decided it just wasn't the right time to add another monthly bill. Afterwards, I thought the subscription is canceled next month won't be charged and everything is handled. Then on the 1st of the month, I get an email stating my order is being processed. So I canceled my subscription again, payment taken on the 2nd. No refund.
Scentbird, Inc.
Monday, June 30, 2025
Hi Ivory, thanks for sharing. Our system requires confirmation through a link in the cancellation email. If that step isn’t completed, the subscription remains active. Please email us at
[email protected] so we can check your account, confirm the status, & see what can be done about the charge. Looking forward to your message!
Ben Gafner 1
Monday, June 9, 2025
Predatory business behavior. they make it seem like u can just cancel anytime from the website or app. You are only able to upgrade your plan. You have to go through additional steps and send an email to get a cancelation, and I imagine for most people, this comes directly after a purchase that the consumer did not expect or did not intend to buy. Just be straightforward smfh
Scentbird, Inc.
Sunday, June 15, 2025
Hi Ben, thanks so much for your comment. While cancellation is always available directly from your account, the option is currently accessible through the mobile app. We're working on streamlining the experience across all platforms & happy to assist you with any account changes at
[email protected]. Let us know if you need any assistance. Ty!
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