Danielle Palmer Holistic Esthetician 12
Wednesday, April 23, 2025
The app has an ad to watch B4 you can use it for my $300 device. The device doesn't need an app to work, but they force you to use it. The app just tries to upsell you left and right, with subscriptions and skincare. idk if it's good skincare, because I think that's a crappie marketing tactic, especially for a $300 device. I like the device, so far, but don't know if I'll recommend to my clients because of the shady app. Every time you open it, it goes to the ads and shopping. Not cool Edited
FOREO
Tuesday, May 6, 2025
Hi, thank you for your feedback! We’re sorry to hear the app experience didn’t meet your expectations. Your concerns are valid, and we’re continuously working to improve the balance between features and content. We’re glad you like the device and appreciate your input! Kind regards!
Vanessa James 1
Saturday, March 29, 2025
BUYER BEWARE. DO NOT BUY THIS PRODUCT. They will lock you out of your account. If I knew the only way to use my device was through this app, then I would've NEVER purchased it. It will not allow me to use the device or connect with customer service to help me. I hate this app and company so much. It is a scam to get people to buy more unnecessary products. The app bombards you with advertising and unnecessary questions, it doesn't even allow you to skip.
FOREO
Sunday, April 13, 2025
Hi, we’re truly sorry to hear about your experience. We strive to offer high-quality products and excellent customer service, and we regret that your experience has been far from that. Please reach out to our customer support team directly, and we’ll do our best to help you promptly. Best regards!
A Google user 15
Friday, January 11, 2019
I almost never leave reviews, but I am extremely disappointed. Like most others, I was dismayed at the "update" that seemed to kill functionality. I recently got a new phone, but cannot log in under my original profile. The device refuses to pair, and now requests access to my device's location? Why would a skincare product need that? I cannot get the device to pair AT ALL now. This is extremely frustrating for what was originally a very simple & useful device.
FOREO
Friday, January 11, 2019
Hi Cee, and thank you for your feedback. We do not store or track your location. With Android 6.0+, Google has decided for the apps to access nearby devices via Bluetooth, apps must now have the ACCESS_COARSE_LOCATION permissions. All Bluetooth devices need a location for identity. Have you tried resetting your password ?
Maria Estee 11
Wednesday, March 13, 2024
Horrible app experience since they added the premium FAQ add-ons. Coincidence? I doubt it. I have tried 3 different bear mini devices and it won't stay connected to the app. I get the new device and register it, it only connects that one time. I've done all of the things they say to do with no luck. I can't change the settings or use any of the treatments. Unreal. I'm on an android pixel 8, but that shouldn't matter. Frustrated. Will be switching to another company for these devices. Edited
FOREO
Thursday, March 14, 2024
Dear Maria, we apologize for the negative experience with our app and devices. We're investigating the connectivity issue you've faced and are committed to resolving it promptly. Your satisfaction is our priority. Please contact us through https://www.foreo.com/support/contact Our agents will be happy to help! Kind regards!
Kim Smith 33
Friday, December 9, 2022
I used the app to register my bear device (which was a confusing experience), and have used it several times to follow treatment routines, but I've found the 2 second ad that shows every time I open the app to be enraging. Not only does it waste time during my morning routine, it feels supremely greedy of the company to charge hundreds of dollars for a device and then continue to beg for more. Every. Single. Day. I will probably be sticking to manual mode from now on and removing the app.
FOREO
Sunday, December 11, 2022
Dear Kim, thank you for sharing your honest opinion! We will make sure to forward your opinion. Our team is continuously working on making the app more user-friendly. Have a nice day!
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