Monica Gonzalez 138
Friday, July 17, 2020
Terrible User Experience!!!! It hasn't worked right since the day we bought it. Setting it up was pretty easy and straightforward but it doesn't work like it's supposed to. The activity doesn't show until days later if at all. It has also locked up frequently and I have to reset it by unplugging it. I've also had to reset the specific devices and re-add them. That'll work briefly and then the problem starts up again. Contacting support is pointless. They have no chat or phone contact available. Edited
Securly Inc.
Monday, August 3, 2020
I'm sorry you're having difficulties with the Hub! That's not normal and I would love to help you get this corrected. If you email
[email protected] our support team will be happy to sort this out for you.
Stacy Onines-Jensen 0
Sunday, March 30, 2025
This app has been nothing but a problem since our schools started using it. My children are able to find a way around websites that I have blocked or are able to play around the Internet when I have it scheduled to be paused. Yet, when I need them to get online and I try to unpause it, it won't let me do a thing about it.
Joe Waln 50
Tuesday, September 20, 2022
While the app is easier to use than similar apps (e.g., Qustodio), it is just as useless. The pause internet feature makes it harder to use Safari, but my kids just laughed as they showed me how easy it was for them to can continue to access YouTube and other internet based content through other apps. If I want any real control, I have to go to Parental Controls on the iPad itself.
Leslie Boston 49
Sunday, March 7, 2021
This app sucks. You get emails that show one result and "9+ more" of sites, searches or videos your kids are looking for, but clicking on the link to view the 9+ more and see what else they are doing gives you a blank activity feed with "Looks like a server error. Try again later." Rendering the whole thing useless. Edited
Securly Inc.
Monday, March 8, 2021
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact our support team at
[email protected]. Thank you.
Oluwadamilola Omoniyi 0
Saturday, July 12, 2025
I think this app just works for accessing your children's online activity on their Chromebook. Its block website feature is not effective. I have tried to block YouTube access several times with support from Securly's technical staff but my kids keep accessing YouTube videos. My kids did not bypass any features or use any technical skills to access YouTube. Securly's controls are just not good enough. Edited
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