A Google user

I don't know what they changed on the back end but for months now I've been experiencing constant glitches and errors. I'm constantly getting logged out. If I try to view past purchases to reorder, it says every single item is unavailable at this time. If I try to leave a review, it just says sorry something went wrong. The most recent error was a glitch during check out so I couldn't place and order. Absolutely maddening issues.

A “CodexTypo” H

Really like browsing everything, and it's smooth to navigate. I'm thankfully not having the log out issues others have been having. my only gripe is that every time I open it, I am asked if I want a sephora credit card. Once a month would be fine, but every time you open, it is way too much.

Stephanie Newman

Love sephora but this app is so glitchy! Kind of surprising, considering they're a large retailer and other similar retailers don't seem to have these issues. I have to sign into this app every single time I use it, and sometimes multiple times per visit. Whenever I click on a notification from my phone's notification screen it signs me out. Based on other reviews it seems like this is a common problem and sephora seems to have zero interest in fixing it, so I guess it is what it is.

Barbara Simon

there is only a phone number to contact tech support. I don't have time. need email. For months now having major problems with this app. it makes me sign in every time, when I have"keep me signed in" on. then when I try to sign in, the message says I have no Internet connection, when I clearly do. sometimes it just shows the error, login failed! I've complained several times by sending feedback. I see here that other users are having the same issues. I already uninstalled, reinstalled the app. Edited

Brandie

I was literally correcting my address for the 4th shopping trip with the app, their error, and half my stuff was sold out in that time. 7 original items to 2. I missed yet again several sales. If I had not completed the purchase, they would have taken all my points also. This is a constant hassle with this company. It's getting to be a joke on the app. Maybe there is something to shopping directly from the manufacturers.