Pawel 5
Friday, January 9, 2026
This app worked initially, but quickly became unreliable. It failed to take payment from a valid, working card and then froze my account. It took an unacceptably long time to unfreeze, and even now the app throws an error every time I try to buy fuel. Customer service is slow, unresponsive, and offers no meaningful support — there’s no option to speak to anyone by phone. Completely unreliable. Avoid.
Shell Information Technology International B.V.
Tuesday, February 24, 2026
Hello, thank you for sharing your feedback. We’re sorry to hear your experience didn’t go as expected. We aim to ensure the app works smoothly and that support is helpful and accessible, so we’d really appreciate it if you could contact us directly once more — our team is ready to assist you with the next steps.
Lloyd 12
Tuesday, January 14, 2025
The card has now become almost useless. The credit on fuel used to be monthly, where an invoice would be sent and payment collected. This has now gone down to collecting payment every seven days. In my opinion this defeats the purpose of having a card, you barely have time to use the fuel before it's time to pay back. For many businesses that used to find this card very essential and valued, now it's basically more of a burden as the time to to pay back is so limited. Edited
Shell Information Technology International B.V.
Wednesday, January 15, 2025
Hello! We appreciate your feedback regarding the change in payment frequency. Your concerns are important to us, and we’re here to listen. Please be kindly informed that we will transfer your feedback to our Product Team. Thank you for sharing your thoughts with us.[AP]
Craig (Peanut8) 0
Wednesday, February 11, 2026
app is telling me there is an update to the app but Google play has no update for the app. now I have received an email saying my invoice has not been payed and my account is frozen. a complete joke of an app as unusable.
Shell Information Technology International B.V.
Tuesday, February 24, 2026
Thank you for sharing your feedback; it helps us improve. For more effective assistance, please use the support options in the app to provide further details. Your experience matters, and we look forward to helping you resolve these concerns!
Ian Wilmot 0
Sunday, January 25, 2026
Last two occasions I've tried to use the App and last two occasions it has not worked. It has got stuck in a loop of my already being logged in and THEN asking me for biometric login. It also held up your station staff who were unable to reset the pump. Am trying an uninstall / reinstall but this was the reason I left the Shell App previously... it was just so unreliable.
Shell Information Technology International B.V.
Tuesday, February 24, 2026
We appreciate your feedback. Your input is valuable for our improvements. If you have additional details, please utilize the support options within the app. We are committed to enhancing your experience.
Lunette Sheppard 10
Sunday, March 3, 2024
Previously left a review, I was told to enter a new number to do a password reset, this creates a new account, it does not give me access to my account. This has been going in for weeks, due to two factor authentication it sends a code to my deactivated number. According to shell they can't update my number. Ridiculous, haven't had this issue changing my number with anyone else. Now my card is frozen as the invoice is unpaid, can't log in to pay.Please sort it!
Shell Information Technology International B.V.
Thursday, March 7, 2024
Hi Lunette Sheppard, we apologize for the inconvenience. To resolve this issue, please try reaching out to our customer support team directly via email for further assistance with updating your phone number and accessing your account.[FA]
more reviews