Travis Nobles 779
Saturday, October 19, 2024
Doesn't even work about half the time. It will let me fill up using the app but then it doesn't give me credit for about half of the full-ups, including premium fill-ups which are supposed to count as 2... Even when I spend $70 on a fill-up. The past three times I have filled up using the app, it didn't give me credit for it. I never spend less than $30 on a fill up either, so it should be counting them, but it doesn't. I go back into the app after filling up and it just says "ready to fill up".
Shell Information Technology International B.V.
Tuesday, October 29, 2024
Hi, Travis. Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team, for US: 888-Go-Shell (888-467-4355) or Canada: 800-661-1600.
Jimmy DeCoster 119
Thursday, October 3, 2024
Doesn't work for Shell, formerly Volta, stations. It says they are occupied. Chargepoint correctly shows them available. Too bad I didn't realize this until I had to leave without getting any charge on what was a free station which used to be plug and play under Volta. They also don't recognize + in email which I use for filtering. Absolute garbage.
Shell Information Technology International B.V.
Tuesday, October 8, 2024
Hello, Jimmy. Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team, for US: 888-Go-Shell (888-467-4355) or Canada: 800-661-1600.
Peter Frys 111
Sunday, January 19, 2025
Completely inaccurate information on which chargers are available. Then when you can finally find one that is available and shows available, it gives you no updates. No idea if it's actually charging. Thought I was charging for 2 hours turn out I wasn't. Just a disaster. I'd rather have a button and a credit card swipe at the kiosk than this terrible tech.
Shell Information Technology International B.V.
Monday, January 20, 2025
We apologize for inconvenience Peter Frys. To assist you further, please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).
Joel Tashinian 9
Monday, June 30, 2025
it doesn't show the map, just dots where the chargers are relative to each other with the ability to zoom. no frame of reference. no sattelite view, no view at all. although i DID get it to charge the car. AND it was FREE. ONly other bone to pick (aside from completly failing to make the map easy to read, it should start the charge limit at $1.50 and go up to maybe $10. instead, it assumes your car takes as much as 13 tesla cybertrucks and starts at $15 going up to something crazy like $100.
Shell Information Technology International B.V.
Thursday, July 3, 2025
We take your concerns seriously and we apologize for the inconvenience this has caused you. To resolve this matter, please provide us more information by calling our Customer Service team. For US: 888-Go-Shell (888-467-4355) or Canada: 800-661-1600.
Fan Tao 3
Friday, July 11, 2025
With my android phone for whatever reason it took 20 minutes to download and then multiple security code and pin entries with errors. It was easier with someone else's Apple phone. Finally if you're just EV charging it's not immediately obvious that it defaults to gas payments, you have to select EV charging or it won't work. Overall a painful experience compared to something simpler like the Tesla app.
Shell Information Technology International B.V.
Wednesday, July 16, 2025
We take your concerns seriously and we apologize for the inconvenience this has caused you. To resolve this matter, please provide us more information by calling our Customer Service team. For US: 888-Go-Shell (888-467-4355) or Canada: 800-661-1600.
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