A Google user 26
Friday, April 21, 2023
This app never works. By far the most important part of the app is the box at the top of the home screen. But that box never loads. On my phone, it is always blank. I need that for setting up roaming. I previously had luck with uninstalling and then reinstalling the app, but that doesn't work anymore. Why can't we add roaming on your website? Why do you require that we use this app that doesn't work? Please fix your app! BTW, I don't want to call customer support...I just want the app to work!!! Edited
Singtel Idea Factory Pte Ltd
Sunday, December 4, 2022
Hi Michael, we'd like to assist on this. Please contact us at 1688 or chat with us via WhatsApp (help.singtel.com/chat) so that we can work on this together.
E Tjandranegara 8
Thursday, June 12, 2025
Somewhat frequently, Singtel's app doesn't work. Either the information requested won't load, or nothing gets updated for 24 hours. Worse, their updates doesn't always improve the stability or performance of the app. Plus the recent updates seems to only aim to make it "look better" at the expense and sacrifice of the functionality of the App...
Singtel Idea Factory Pte Ltd
Thursday, June 12, 2025
Hi there, thank you for sharing your experience with us. As we strive to improve on our app, rest assured that we will share this with our relevant teams in charge. Also, if you're still facing issues in accessing your app, you can chat with us via WhatsApp (help.singtel.com/chat) so that we can help you out.
Ken Soh 6
Tuesday, July 1, 2025
Your stupid payment flow is broken. 1. Your proceed button state uses black and dark gray, makes it hard to discern if the click action is valid or not. 2. After submitting credit card information and clicking on proceed, the page does not show whether it is processing the request, it just stays static and maybe toggle the state of the proceed button without informing the user if the payment has been executed, or if not, what is the problem. Super frustrating due to stupid UX design
Singtel Idea Factory Pte Ltd
Tuesday, July 1, 2025
Hi Ken, we certainly don't want you to feel this way. Please chat with us via the in-app chat function (Message Us) or WhatsApp (help.singtel.com/chat) and share with us your concerns, so we are able to further assist you. Thank you.
Ben K 1
Tuesday, July 15, 2025
cannot see outgoing call usage anymore, only data usage. Have followed instructions in the in-app chat and it still does not work. I need to be able to see outgoing call usage so I can keep track of how many minutes I have used.
Singtel Idea Factory Pte Ltd
Tuesday, July 15, 2025
Hi there, we regret to learn about your experience. If the issue persists despite uninstalling/reinstalling the app again, please chat with us via the in-app chat function or drop us a message on WhatsApp (help.singtel.com/chat).
Terence Siew 1
Thursday, July 10, 2025
Hi Singtel, I gave you 1/5 stars 3 years ago, then 2 years ago, and will continue to give the lowest possible rating for ignoring your users. App remains broken: roaming details doesn't work, screen just keeps loading. It's just dreadful to use and so buggy. Edited
Singtel Idea Factory Pte Ltd
Thursday, July 10, 2025
This is definitely not the experience we want you to have. If the issue persists despite uninstalling/reinstalling the app again, please chat with us via the in-app chat function or drop us a message on WhatsApp (help.singtel.com/chat). We'll get this sorted out for you as best as we can. Thank you.
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