Nilson Alvarenga 5
Tuesday, April 29, 2025
I do not recommend this product at all. When you’re faced with a real issue, they make excuses instead of delivering on what they promise. After my car was taken, the alert came 10 hours late — and even now, that delay hasn’t improved maybe 10 mins now but stil late. Their excuse? "No signal" or "maybe it was tampered with." For the price I paid, I expected something reliable, but you can get a cheaper and better solution elsewhere, even with more coverage and longer service (like 3 years).
Spireon
Friday, May 2, 2025
We apologize that your experience with LoJack Go was not what we intended it to be, and we thank you for taking the time to express your concerns here. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at
[email protected] or 877-563-0032. Thank You.
Margo Cook 37
Friday, June 10, 2022
Very Slow. Speed alerts come in the day after. The attempt to locate goes on and on until I eventually just close the app before it's ever located. Finding it to be more unreliable day by day. Getting information the day after defeats the purpose. I like to know my vehicle wherabouts when I look for it. Location addresses are sometimes off. It's becoming a guessing game. It is currently not updating. Update: Hasn't updated my car location in 11 days. Edited
Spireon
Monday, June 12, 2023
We apologize that your experience with GoldStar was not what we intended it to be. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at
[email protected] or 877-563-0012.
Angelo Pharr II 22
Saturday, August 6, 2022
The app asked me for a review, so here goes. First, I would like to point out that after reading the reviews, I have chosen not to update the app to LoJack Go, and am still using GoldStar Connect. That being said, my location is tracking somewhat accurately. The issue is that the duration of each drive is being shown as zero seconds, and as much as I would love that to be true (because that's teleporting) it's not true and I would like for the trip time to be recorded properly.
Spireon
Monday, June 12, 2023
We apologize that your experience with GoldStar was not what we intended it to be. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at
[email protected] or 877-563-0012.
Charles Perkins 60
Monday, June 6, 2022
06/06/22 - App is completely broken after recent maintenance. Location has not updated since 05/31/22. Getting the service was an absolute waste of money I want it back. 02/16/22 - *update* Still garbage.....Changing the colors doesn't make it better. Still a garbage app. Still only 3 geo fences. Can't zoom in on the map enough. Takes forever to refresh location. Does not alert me when set speed is reached. I liked the old app before they switched to this one better. Drive time vehicle Edited
Spireon
Monday, June 20, 2022
CM Smith 10
Thursday, May 21, 2020
App has been stuck on April 7 and hasn't updated. I emailed customer support and they asked for my log in information to see what I see. I emailed screenshots of what I see in the app. Never got a response. I emailed again with screenshots and still haven't heard anything. What's the point in paying for a service if the app associated with it doesn't work?
Spireon
Thursday, May 21, 2020
Hi CM - we apologize for the update issue and the less than ideal Support responses. I have reached out to one of our Customer Support managers and he should be contacting you shortly. Thank you.
more reviews