Brandon Rechten 8
Monday, November 17, 2025
Update 11/17/25. The app has frequent, experience ruining bugs and outages. It's been sending inaccurate push notifications every single time I start my car. I can't believe this is a real product. It's so incredibly frustrating to use. Edit: Updating my review to 1-star. I emailed customer support multiple times with no response in 3 weeks. The complete lack of support here is making me second guess ever buying Hyundai again. Edited
Hyundai Motor America
Tuesday, July 29, 2025
We apologize for delayed notification issue and inability to submit a support ticket from app. We would like to gather further information to investigate it. Could you please send in your VIN, user ID, Case# details with relevant screenshots at
[email protected]. You may also reach out to Hyundai Customer Care at (855) 225-8354.
Toby S 79
Thursday, June 5, 2025
Navi inside the app isn't real logical, but also if you refresh more than like 30-40 times in a single day, it tells you that you have exceeded the limit and won't update status again. I once lost connection to my car for two weeks. It would send me alerts that my doors were unlocked but not let me in to do anything about it. no one ever responded to multiple email requests. No remote start option for heated/cooled seats! Also, why on earth are there three different subscriptions for it!? Edited
Hyundai Motor America
Thursday, June 12, 2025
We're sorry to hear about your frustrating experience, Toby. We appreciate your feedback, please contact our Hyundai customer service team at (855) 225-8354 or write to us at https://owners.hyundaiusa.com/us/en/contact-us.html.
Andrew C 86
Sunday, March 30, 2025
Update 3/29/25 The app opened and disappeared. When I tried to open it again I got a message saying to update the app because there is a bug. I reinstalled it. Didn't help. Original review below: It's amazing how much they charge to use this app, especially considering what I paid for the car. Also, it can't turn on the heated/cooled seats, but it can turn on the heater or the a/c remotely. It's great to be notified if I forget to lock the car and then I'm able to lock it remotely. Edited
Judy Izard 123
Friday, February 21, 2025
New update 2/21/25. The app doesn't work at all. I've uninstalled/reinstalled, checked for updates, rebooted my phone, & followed the Myhyundai instructions to reset in the car. Help! The app frequently says my doors are unlocked when they are not. I literally go and look at the car and it's locked. Does the same thing for windows open and doors open. You used to be able to pull the screen down and it would reset correctly, but that doesn't work with the new app version. Very unreliable app! Edited
Hyundai Motor America
Monday, September 9, 2024
Please update your app to version 5.2.3 to fix the error. If the issue persists, please contact our Hyundai customer service team at (855) 225-8354 or visit our contact page at https://owners.hyundaiusa.com/us/en/contact-us.html
Joe 54
Friday, March 21, 2025
Original review below, but more important, Climate Start fails way more often than it works. Will not continue subscription. Needs an option to trust a location for "door unlocked" notifications. I don't need a reminder every hour that my car is unlocked in a closed garage. But I would appreciate the reminder when I'm away from home. The only option right now to stop it is to completely turn off status updates. This should be a basic feature of the app and is an incredibky annoying oversight. Edited
Hyundai Motor America
Monday, July 24, 2023
Hello Joe,
Hyundai values your opinion and we appreciate you taking the time to share your suggestions with us. We will pass your feedback on to our product team.
If you ever need to reach out, please reach out to our customer support team at (800) 633-5151 or write to us at https://owners.hyundaiusa.com/us/en/contact-us.html.
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