T K 29
Monday, January 23, 2023
More than half the time, it says there's no network connection or network connection poor and operates in "offline mode." While in offline mode, it limits you to 15 uses. 1 use is unlock door, another to start it, and another to lock your door. So, in 1 trip, it uses 3 uses. That means you can only make 5 stops during your trip. If you forgot your keys at home, you are up a creek without a paddle.
peter o 13
Friday, October 4, 2024
Such a struggle to get my Ioniq5 to see my phone on the pad. I can sit there for 10 minutes trying every little position, leaving it still for 10 seconds, and myriad combinations of button presses and Power on the car. Then when it finally does work, there's no rhyme or reason for it because I had definitely tried that exact combination before. And it's different every time! Connected over Bluetooth though, all buttons work as expected every time. Just NFC problems! ZFold3
CHRISTINA THOMPSON 7
Wednesday, July 29, 2020
I just purchased a 2020 Sonata; I absolutely love the car. It has ALL the features I want. My only complaint is the Hyundai Digital Key APP and the extremem difficulty I am having with it. My problem is this, I have a Samsung a10E; the Digital Key App is not compatible. This is really disappointing that I am unable to use the digital key with my phone. When will the app get upgraded? Will I be notified of the upgrade? How come the S10 is compatible and not the a10E? Please help....I would like to be able to truly enjoy my car.
Shivum Kumar 31
Thursday, February 2, 2023
So I've actually had good success with this app to start the car without the key. Tapping my phone on the door handle does lock/unlock the car but can be finicky. However, my main issue is whenever I go to use the digital key without first opening the app, it always pops up a message saying I am in offline mode and can only use it x more times. I always have a data connection when using the key, so why is this happening? It should not limit you when online.
John Michael Rice 8
Friday, March 3, 2023
Santa Fe Hybrid, OnePlus 8 5G All requirements are met, all hardware functioning on device. No matter how many times I attempt to follow the digital key pairing process in my vehicle, I get a 'Pairing cancelled' message on the vehicles panel, and the phone says: pairing failed, "please place on the wireless charger and try again." The app offers no further troubleshooting, or customer care options beyond that, just.. 'Try again'. so far, am not very impressed with this 'digital key' experience.
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