Gregory Schmidt 8
Thursday, August 11, 2022
2023 Palisade Digital Key Doesn't Work. This app apparently does not work with 2023. vehicles that use Digital Key 2.0. Hyundai needs to update the app. Very frustrating! Then Hyundai replies with a response that I don't need the Digital Key App and that all I need to do is click on the Digital Key in the Myhyundai app. But when you click on that it simply tells you to download the Digital Key app. Brilliant! They don't even check to make sure that their suggested fixes work. Edited
Hyundai Motor America
Friday, August 12, 2022
Hello Gregory,
we are sorry that we could not help you and that you are still having problems with our app.
Please write to us at
[email protected] and include your VIN to help us further investigate and troubleshoot your issue.
Mohammad Haque 14
Wednesday, September 29, 2021
App works well, but having a weird issue with the digital key disappearing after I used it to unlock and start the car. Not sure if I have to restart the app or pair the key again. Sometimes car doesn't detect the key either when placed into wireless charging pad, did that three times in a month so I don't know. I hope this gets fixed
Hyundai Motor America
Friday, October 22, 2021
Hello Mohammed,
We are sorry for any inconvenience you are having. We would like to get more details about the issue you are facing.
Please reach out to our Hyundai Customer Care at (855) 225-8354 or write to us at
[email protected]. Please include your VIN and/or Case # which will help us further troubleshoot your issue.
Danny Raetzsch 2
Thursday, March 30, 2023
VERY poorly implemented: a key should not require internet connectivity. Digital Key seemed to work okay at first. I was regularly getting a message saying I had some number of offline usages left, but didn't think anything of it. Well I guess I should've been a little more worried, because today I ran out of offline mode attempts and I can't unlock my car with digital key anymore. Luckily I was at home when it happened and had a key fob handy.
Joshua 4
Friday, September 18, 2020
Doesn't let me get past setup for tying my phone to my new 2020 Hyundai Sonata Limited. As the app describes, I place my supported Moto Z2 Force phone with NFC on the wireless charging pad while the car is on and the settings menu for the digital key and I get one of two errors. First is that I place the phone on the charger, nothing happens on its own, I hit the button on the car to save the key, then the car screen comes back immediately saying that "Saving is canceled". Second is a timeout.
Kelly M 17
Tuesday, July 16, 2024
Kinda useless app. Took forever to get the car to recognize phone. Final got it synced then only works every once in a while. Blinks tap phone again. After 3 or 4 tries it finally unlocks the door. Get inside place it on the wireless charging mat as instructed but car wouldn't start keeps telling me to place it on the mat. Luckily I've only tried it from my house as I would hate to be stuck somewhere with this thing just deciding not to work. Not that hard to carry a key.
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