Rudolf Buford 1
Saturday, January 24, 2026
Their support works fine, I needed help to get the app work after phone reset accidentally, I got help quickly and easily. Interface of app is bit clumsy, and surprisingly as a resident of Finland I can not get ATM card, otherwise I'd give higher score. With Swissquote I can invest in U.S. ETF's which are not available in EU banks, that is great.
Swissquote Mobile
Tuesday, January 27, 2026
Dear Mr. Buford,
thank you for your balanced feedback. We’re pleased our support could assist you. Your comments regarding usability and card availability are noted. We’re continuously improving the app experience, please keep it updated.
Kind regards,
Swissquote Bank
Rolf Hu 6
Tuesday, January 27, 2026
After first complaint and few updates it was working good. Now after the latest update the app has again problem and don't let me sign in. 😬again changes that gives only Unknown error message by log in. Modifications without testing. like MS.
Swissquote Mobile
Tuesday, January 27, 2026
Hello Rolf Hu,
Thank you for your feedback. We regret the login issues after the latest update. A fix for the logged-in view is planned in an upcoming release. Please keep the app up to date, as improvements are being rolled out shortly.
Kind regards,
Swissquote Bank
Andino Saint Antonin 1
Monday, January 12, 2026
very friendly app. access to any asset in the world. only downside is commissions are a bit high
Swissquote Mobile
Tuesday, January 13, 2026
Hello Andino,
thank you for your positive feedback. We’re glad to hear that you appreciate the accessibility of our app and the wide range of assets available. We also take note of your comment regarding commissions, which are transparently displayed and depend on the products and markets traded.
Kind regards
Swissquote Bank
Valmor Zimermann Junior 6
Wednesday, January 8, 2025
I'm a long time client. Slowly the app is improving. But in the last days I'm having a hard time to login with my account. I'm using biometric and after that it's like I'm not logged at all. After some hours I tried again and works fine.... So I can use the app from time to time.... I uninstalled e reinstalled several times with no results. I have family and friends having similar problems too. It's frustrating.
Swissquote Mobile
Thursday, January 23, 2025
Dear Mr. Zimmermann,
Thank you for your loyalty and feedback. We’re glad to hear the app is improving but understand how frustrating login issues can be. Our team is continuously working on enhancements. If the problem persists, please contact us via the contact form on our website so we can assist you.
Kind regards, Swissquote Bank Ltd
Elie BOUFAYSAL 6
Wednesday, August 9, 2023
I used to enjoy using the app until the last update. The app is now automatically logging off every 1 or 2minutes. Also it takes more time to log in. Between the automatic log offs and the long login time, it is no more convenient for me for trading. Not to mention the missing features after the last update. I believe the bank wanted to reinforce security, but between staying months logged in before and now only 1 or 2 minutes, the right balance for security/ease of use is not right. Please fix!
Swissquote Mobile
Thursday, August 17, 2023
Hello Mr. Boufaysal, thank you for your feedback. We are sorry to read that you are not satisfied with the new update. We will be happy to pass on your feedback to the relevant department. Kind regards, Swissquote Bank Ltd
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