Elton Bright 3
Thursday, October 17, 2019
Disappointing ... after switching from Kaspersky. Lacks the "fine-tuning" that Kaspersky allowed. For insurance, the latter allowed to exclude some apps from the time allowance. Norton doesn't have this flexibility. Once your time is up, the device is locked, you can't call anyone on FB messenger. Not sure why Norton developers can't copy their competitors. Then again, I am no softie ... so maybe there's a good reason. But, as I said, after spending 40 bucks, I am pissed.
NortonMobile
Monday, October 21, 2019
We certainly under your feedback and requirements. We'll pass on this feedback to our product team. Thanks for taking the time to write this to us.
Robert McCollim 23
Thursday, May 26, 2022
This app is almost completely useless. The location service doesn't work. The app tracking isn't available on iPhone and it only monitors web activity as long as the Norton Browser is used, which isn't clearly able to be set as the default. I tried using it because it is included in my Norton subscription, guess I'll have to pay for another subscription to get something that actually works. None of those issues even get into the nightmare it is to set up and add devices.
NortonMobile
Friday, May 27, 2022
Hi Robert. Sorry for the trouble. We'd like to collect more details about the issue you cited in the review. Please send us a message to our official social support Channel -Twitter at https://twitter.com/messages/Nortonsupport or on Facebook at https://m.me/norton with this tracking number NOF270546. We can help.
A Google user 10
Wednesday, January 15, 2020
What the heck! Stopped working on my son's phone without any notification and continued to tell me everything was just fine. Even tried to reinstall and set up again without success. This used to be a solid app and now I consider it junk ware and will definitely not be renewing my license. Sorry to write such a negative review but you definitely earned this one.
A Google user
31
Monday, July 22, 2019
Was great for a while, now constantly getting alerts that permissions have been changed and accessibility turned off on my kids' devices when I have verified that neither is the case on all devices. EDIT: The advice to turn off their access to the Settings app isn't helpful. First, these aren't 7-year-olds - I want them to be able to access the phone's settings when necessary. Second, I have verified, in real-time, that they are not turning off permissions or accessibility on both devices in question. Edited
NortonMobile
Monday, July 22, 2019
Sorry for the trouble. Please check if you have blocked the settings app under the app supervision and see if that helped. Follow the steps here to block the settings app: https://support.norton.com/sp/en/uk/norton-family/current/solutions/v119047655. Let us know if that helped
Joanne Goellner 46
Monday, April 8, 2019
When our subscription is up, unless they do a complete overhaul, looking for something different. App and online controls are clunky, not user friendly, and slow. I like the time management options and reports for my children's usage but the issues with the controls ruin the benefits. Not worth the huge pricetag. Online now trying to view how much time my son has used, he's been on over an hour and it's telling me he's used zero of his allotted daily time. Wrong!
NortonMobile
Monday, April 15, 2019
We are really sorry for the trouble. Could you please write to us at
[email protected] to get more information about the issues? We can work together and fix this.
more reviews