Kayla Culp 10
Monday, February 3, 2025
The app does not document everything that is being looked up, between doing search tests for myself and looking at search history, I see many search logs missing from my side of the app. Also, the location portion of the app is a joke. It will only update maybe half of the time (if I'm lucky). I have tried contacting the company about these issues through their 24 hour help and it just sends me to an AI program that can not answer my questions or help me in any way.
NortonMobile
Friday, February 14, 2025
Hello Kayla, please contact us on https://support.norton.com/sp/en/us/home/current/contact for further investigation. Hür*Norton
Cassie Adams 0
Sunday, April 27, 2025
I got a notification that my child's device hasn't reported any activity. I looked through the settings on her phone and wasn't able to find a reason why the activity wasn't being tracked. I had time limits set up for the phone and those weren't working either. while messing with the app on her phone, I was successfully able to delete it from the phone and got no notifications on the parent app. cancelled my subscription.
NortonMobile
Wednesday, April 30, 2025
Hi Cassie! If the app was deleted without any alert, that’s definitely not the expected behavior. If you'd like, you can reach out to Norton support for assistance in resolving these issues. We are happy to help. *Norton
Norton
Brittani Clark 5
Tuesday, October 1, 2024
I have tried TONS of parental control apps. This is one of the best (paired with Life 360). I love the instant lock feature, but it doesn't work if the child's phone is off so I have to check that first (Life 360 shows battery). I gave up on using this app for location awhile ago. My biggest complaint however is the inability to allow text to emergency contacts while the phone is locked. They can call emergency contacts, but not text. Very inconvenient when they are grounded for a week.
D D 14
Friday, January 17, 2025
The location feature is more or less useless. It doesn't update for hours, even on a cell phone with good signal and hitting "locate now" repeatedly. It also, for some reason, does not remember the device chosen for location no matter how many times you select it options. Many features are limited or not available on all operating systems.
NortonMobile
Monday, January 20, 2025
Hello, this is unusual. Please refer to the article titled "Notify Parents About Child's Location Using Norton Family" on our website for details on the location issue. Note that this feature may be restricted in certain countries. If the issue persists, feel free to contact us through our website. Hür*Norton
Kristen Danley 6
Friday, July 12, 2024
I liked this app when I first got it. But my son has apparently figured out that if he taps his phone enough when it's locked that it will glitch and let him back on. Also, we've had issues on and off where I unlock apps or remove time limits, but he still can't access. Most of the time, he has to restart his phone several times before he's able to get back in. Norton really needs to take a closer look at fixing these glitches
NortonMobile
Saturday, July 13, 2024
Hello! We really appreciate the observation you have shared with us, it will be surely highlighted to our team for making the service and product best. Should you need assistance related to Norton, do not hesitate to contact us anytime on our Facebook at https://m.me/norton or on Twitter at https://twitter.com/NortonSupport.
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