Sandra 4
Monday, May 9, 2022
Update:The new update got the issue fixed and it has been working fine! I've been using this app for a long time, but the last update I got, while installing it I got a pop up window message saying duplicate provider error, and now I cannot install it again cause its that error all the time. Does anyone know how to fix it???
Cuballama
Monday, May 9, 2022
Hello Sandra Alvarez, I am very sorry that you have presented difficulties. Please, I ask you to write to our email
[email protected] to be able to verify what may be happening in detail, or you can call our Call Center 786-4086400 and we will be happy to help you. Regards, Anna Sc, Cuballama Support.
Edialys Suarez Villalobos 2
Friday, June 27, 2025
Unable to add a credit card, and make payment. first it gives me an error, but then when I go back it saved the credit card information. Then I try to use the credit card and it asks me again for the credit card information and the same error appears. It has been happening for days now and it's very annoying. I haven't been able to send money to my family. I will have to find another way since Cuballama y not reliable anymore
Cuballama
Monday, June 30, 2025
We regret that your experience was not satisfactory Edialys Suarez Villalobos. We want to resolve any issues you may have encountered. Please write to us at
[email protected] so we can assist you. You can also call our Call Center or send a WhatsApp message to 1786-4086400. Thank you very much! Best regards, Anna Sc, Cuballama Support
Mercy 0
Monday, May 19, 2025
not what I was expecting on march 29 I purchased an electrical appliance for a friend in cuba, cuballama took a long time to deliver and finally when the appliance arrived came in a bad condition it took several calls to find out the status of the pick up. they picked up the appliance May 6 and no refund has been issued yet. multiple calls made already (no refund )Not what I expected they always deliver pretty much in a timely manner don't know what had happened this time. Edited
Cuballama
Monday, May 19, 2025
Hello Mercy, we apologize for the inconvenience you've experienced. This is not the experience we want to offer our customers. We will review your case as a priority and provide a solution as soon as possible. Please email us at
[email protected] so we can assist you. We look forward to hearing from you! Best regards, Anna Sc, Cuballama Support
Laura Moreira 0
Sunday, June 1, 2025
I have tried to create an account three times and I haven't been able to. I never get the OTP to confirm my number. Is it because it's a Cuban number???
Cuballama
Monday, June 2, 2025
We are very sorry for the problems you've had accessing your account. We understand this can be very annoying, and Hello Laura Moreira, we're here to help you resolve it. Please email us at
[email protected] so we can assist you. You can also call our Call Center or send a WhatsApp message to 1786-4086400. Best regards, Anna Sc, Cuballama Support
GENEVIEVE BEGIN 10
Tuesday, February 20, 2024
App constantly crashes or lags and is way too invasive!! You MUST provide info on whom you want whish to send a package to, before even starting shopping (?!) and you MUST give access to your phone contacts to keep on shopping, even if you select to enter manually... I have removed the app, just because I don't like being invaded this way... It is unpleasant. There are other channels for sending food and goods to my family in Cuba.
Cuballama
Tuesday, February 20, 2024
Hi Genevieve Begin, we're sorry to hear about your dissatisfaction. Not all the supermarket you can find in the app delivers to every province, based on the receiver address the app will show the markets that deliver in that area. Please get in touch with us through our live chat to provide answers to your concerns. Best regards, Anna SC, Support.
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