Genealogy Genius 101
Tuesday, March 26, 2024
I have just received 1/2 of my first order with Ubuy. The other half should be here soon. The products were well packaged, shipping went well. I know my country's maximum order amount in order to avoid import fees (a complaint I have read). One product was not the advertised product that I purchased. It is not possible to cancel your order yourself, especially before Ubuy takes the money out of your account. You can ask them to cancel, but then you must negotiate the refund amount. Edited
Ubuy Co.
Monday, April 1, 2024
Hello! Thank you for reaching out to us, we are sorry for the inconvenience, in case if you wish to have an order cancelled, we have the option in the app "Contact Us", you may connect with us via available modes for cancellation. For the ongoing issue, please share the concern with us on our email
[email protected], so that we can assist you with it.
mashaal abdulaziz 147
Sunday, October 31, 2021
I love that it has a lot of variety that Amazon doesn't have .however they charge for custome and shipping insanely. I was reviewing my bag before ordering and accidentally noticed an item on it was out of stock ,so I reviewed all the items in my bag separately and all of them was out of stock. the app didn't show this and was ready for the checkout and payment!.not sure if I can trust to purchase from them ,especially that most of their products are out of stock .strange Edited
Ubuy Co.
Tuesday, September 27, 2022
Hello! Thank you for sharing your feedback, we have shared the complete concern with our relevant department, your feedback is very important to us, in order to improve your shopping experience with us.
Ubong Daniel 10
Tuesday, April 21, 2026
My best experience so far with overseas orders. Excellent products, well packaged, timely shipped and delivered in excellent condition. Superb tracking system, second to none; accurate timing with product movements and prompt delivery within expected time. No anxieties! Thanks Ubuy for the pleasant experience and please, let it be like that always!!
Ubuy Co.
Wednesday, April 22, 2026
Hello Ubong
Thank you so much for your wonderful feedback! We’re thrilled to hear about your seamless experience. We’ll always strive to keep it that way for you. 😊🙌
Warm regards,
Team Ubuy!
Anas Hashem 20
Wednesday, March 4, 2026
The app is painfully slow, pages take forever to load and the experience feels outdated. Shipping fees are ridiculously overpriced, even for small, lightweight items. In many cases, the shipping costs more than the product itself, and the total price isn’t even competitive compared to local market prices. And $200 per year for a subscription? Seriously? Who exactly is that aimed at? There’s no value here that justifies that kind of price. Overall, overpriced, slow, and not worth it. Edited
Ubuy Co.
Friday, March 6, 2026
Hi, We’re sorry the app felt slow. Our team is actively working on improvements. Regarding shipping, costs are based on international air freight and factors like weight and size, which can make them seem high. We appreciate your input and hope to improve your experience in the future. Please reach out to our support team at
[email protected] for offer
Shah Shajedur Rahman 3
Tuesday, April 21, 2026
App doesn't even open. It starts and assks to select language and select country, neither can be done. No option is give when tapped.
Ubuy Co.
Wednesday, April 22, 2026
Hello Shah, We're sorry for the trouble! Please try clearing the app cache or reinstalling it from play store. That should resolve the language/country selection issue. If not, reach out to our support team at
[email protected]. Thanks for your patience! Best regards, Team Ubuy!
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