Mar Rav 66
Saturday, March 22, 2025
Amazing service! I have social anxiety and live in LA so this is a lifesaver for me! Great customer service as well! The only downside is music selection and lack of an aux cord port or BT connection for a fully personalized experience, but their selection is still fairly impressive even if the same tracks are often shuffled into the various genres. Otherwise it's very safe and extremely efficient! Overall a 9.5/10 in my book! 💜
Wendy Liu 105
Thursday, March 20, 2025
I had a terrible experience with Waymo today. I couldn’t board twice—once because the car was across the street with no time to reach it safely, and the other time I couldn't find the car at all. Waymo really needs to improve its pickup accuracy. To make things worse, I was charged $5 each time for a failure-to-board fee. Unacceptable!
Waymo LLC
Saturday, May 10, 2025
Hi Wendy! Thanks for your feedback. This is not the experience we strive for, and we apologize for any inconvenience this may have caused. We’re actively improving our pickups all the time, so we hope you’ll try another ride with us again soon. If you have any additional questions, you can reach out via www.waymo.com/contact.
Laila Wahedi 144
Monday, January 13, 2025
Fun novelty if you don't have to rely on it, but it takes about 2x as long as a human would to navigate traffic. Got stuck and doubled the ride time and couldn't get a hold of support to get unstuck. I finally yelled at the pedestrian who wasn't in the way of traffic but who the car wouldn't go past. Probably fine away from busy streets or rush hour, but don't rely on this to commute, especially if you have any time pressure at all, even if you think you've left lots of time
Waymo LLC
Sunday, February 9, 2025
Hi Laila, thanks for your feedback. This is not the experience we strive for, and we apologize for any inconvenience this may have caused. We’re actively improving our routing all the time, so we hope you’ll try another ride with us again soon. If you have any additional questions, you can reach out via www.waymo.com/contact.
Heather Zalokar 44
Friday, July 18, 2025
Amazing! The app was easy to use. The car was comfortable to ride in and the drive was smooth. I am an anxiety prone passenger while riding in cars. I was relaxed the entire way; to the point I forgot someone was driving at times. The fare price is extremely reasonable and much cheaper than other options. The downfall.... I could not book a car for a future time. I don't like to wait until the l minute to finalize my transportation. I would have given Waymo One five stars if it weren't for that.
Rosso Nero 4
Saturday, July 19, 2025
I was running late and rather than make the 12 minute walk from Daly City bart to my destination, thought this would be the time to try Waymo. I made my reservation and was directed to a pickup point a 16 minute walk away. This was obviously of no help, and since the car was set to arrive in 6 minutes and wait for 5, I would have needed to take a taxi to the meeting point to arrive in time. I'll probably try again some day, but when I'm downtown.
more reviews