Chris McCabe

*Edit* - Seems there's a new 2024 feature wherein if you activate your flexpass, then close the app, then bring it back up, it does NOT default to your active ticket on the main screen. I assume they are now trying to trick people into activating an extra ticket on the return trip. The "Alerts" button should be on the app's homepage given that the trains are delayed all the time. Instead, you have to click on a tiny thing in the upper right hand corner and then select from a utilities list.

Jüri Kiin

It gets the job done, but it's nowhere near as good as it could be. The app should have native alerts, schedules, and realtime train locations. Additionally, I'd love to have a home screen widget that has my active ticket, so I wouldn't have to keep the app open while on the train or scanning at north station. Also, why link to the transit app? If that data is available, why not build that in natively? This app could be amazing, but is lacking a lot of native features to really excel

A Google user

This app is okay but it has one really annoying "feature" and that is that you cannot add a payment card prior to making a purchase. I ride the commuter rail very infrequently and for whatever reason it lost the card info from the last time I bought a ticket. I'm not good with the on-screen keyboard on my phone and when I went to purchase a ticket just now, it took forever because I had to re-enter my credit card info. It would have been much better if I could have done that beforehand, but that apparently is not possible. Also this is NOT the fault of the app, but the fact that the commuter rail and subway use completely different payment systems is ridiculous. A CharlieCard would be 10x easier to use than this app.

No Need (No name)

Currently, it won't allow me to purchase commuter rail tickets; this could be due to my TAP pass malfunctioning and having been replaced less than a month after I'd renewed. For clarity, the TAP pass was saved into the app, but I don't believe it was updated when my pass was replaced, only when it was renewed. I have to go into Boston to pick up my new ID (we have mail thieves), and it's going to be twice as much just to get there because of this glitch.

A Google user

I am pleased with the app. It has worked flawlessly for me so far. Everything it purports to do it has done. There are some areas that could be improved. 1. Add a card, manage cards, without requiring a purchase. Lo importance. 2. App often restarts when selecting it from running apps when it is not the app with input focus. This is annoying, especially when selecting the app to show the conductor your activated ticket; mid importance. 3. Track Assignment Notification. It would be GREAT if one could receive an alert with track assignment for the train at South Station!!! There's always a crowd of people blocking the center of the station, staring up at the board. If you are reading a book or having a drink as you wait you have to often glance up at the board or monitor; mid importance. 4. Download ticket history. Would be convenient for QTE FSA claims and tax returns if the app would email a ticket history with prices paid; mid/hi importance. 5. Keep live schedule working. The feature that shows the train location on the schedule often (usually) hangs. 6. Pay for parking. Why must I use another app, form another vendor, to pay? Add it to this app! Edited