Jenny Rogal 5
Sunday, May 4, 2025
Easy to use app but the quality of the services provided is really hit and miss - I've booked three cleaning sessions and only one of them was good - one was alright but missed key details like cleaning the bathroom sink, and I may as well have not booked anyone for the third 😅 It does have the option to request specific cleaners again, but if they're unavailable it's back to tossing a coin 🤷♀️
Wecasa
Monday, May 5, 2025
Thank you for taking the time to share your experience. We're truly sorry to hear that the quality of your cleanings has been inconsistent — that’s not the standard we aim to deliver. We’d love to look into this further and see how we can make things right. If you’re open to it, please contact us directly
Becky Fletcher 13
Monday, July 14, 2025
I paid for cleaning products and have now had to spend over 20 pounds replacing as it wasnt communicated to cleaner to bring. nothing about cleaning but just wrong to charge extra for something not provided. won't use again and really sad about the taking of money 😕 😪 I even said to cleaner to go an hour early and I paid for that as it was extremely hot 🔥 truly disappointed that I gave grace and kindness and I've been ripped off and had to pay more for replacing products. Edited
Wecasa
Sunday, July 20, 2025
I’m truly sorry to hear about your experience. We completely understand your disappointment, being charged for cleaning products that weren’t provided is not acceptable, and we regret the lack of communication that led to this situation. Please contact us via the app so we can review your booking and offer a proper resolution.
James Brooksbank 15
Tuesday, May 13, 2025
first time I used this it was good. The next time the first booked cleaner used the wrong postcode, 2nd wanted to move the time to 9pm for a 3 hour clean. next cancelled half an hour before. New cleaners seem unreliable. can't delete my account due to data protection. i'd avoid the app until they can find reliable cleaners who are able to read a postcode properly.
Wecasa
Wednesday, May 14, 2025
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about the disappointing experiences you've had. The best way forward would be for you to get in touch with us directly so we can look into each situation in detail and find a solution together.
Garima Agrawal 1
Saturday, July 12, 2025
Absolutely terrible experience. Booked recurring cleaning sessions, got allocated a cleaner. Cleaner never showed up, sent texts and no response. No communication from Wecasa but they just cancelled my session. Zero value of my time.
Wecasa
Monday, July 14, 2025
Hello, I'm truly sorry to hear about your experience. Could you please reach out to us directly ("Contact us" section on the app)so we can look into your booking details and follow up properly?
A H 3
Tuesday, July 1, 2025
I paid for a two hour clean. My cleaner left half an hour early and caused hundreds of pounds of damage. I couldn't get in contact with the cleaner or anyone from Wecasa, they keep trying to close the enquiry and say I'll have to pay £100 for the damage out of my own pocket. I strongly recommend you use another service. The customer service is worse than the clean, which is saying something.
Wecasa
Saturday, July 5, 2025
We're truly sorry to hear about your experience, and we understand your frustration. This is certainly not the level of service we aim to provide at Wecasa. We’d like to discuss this further and find a fair resolution. Could you please contact us again
[email protected]
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