Andrew Politi 9
Wednesday, September 17, 2025
My biggest UI grip so far is the default zoom; I wish it opened to a wider zoom view because I'd like to know if a train is close approaching as i walk to the station. Maybe closer in it's better for bus users, but i think the answer is to have it remember your default zoom. EDIT: bus wait times are hilariously bad. App: "next bus in 19min" [10 minutes pass] App: "oops you missed your bus, next one 32min". either fix it or add an alert for individual buses that tells you it's now early. Edited
Washington Metropolitan Area Transit Authority
Wednesday, September 17, 2025
Thanks for the feedback. We've shared this with our developers for review and consideration. -KB
Nikki Stewart 7
Wednesday, July 30, 2025
It's very sluggish on my phone and seems like it was more optimized for iPhone based on the screen going through my nav bar. Can I recommend and easier Average Time Between Buses graph? Or a different way to display it, because as it is currently is very confusing. I don't know what I'm looking at. Edited
Washington Metropolitan Area Transit Authority
Wednesday, August 6, 2025
Thanks for your feedback, and we'll share this with our developers for review. -KB
Mark Wilcox 6
Friday, August 1, 2025
so the bus routes have been updated and the app has not updated. Plan my trip does not work really well. Google maps is actually better for getting what Metro station is closest to your location. I would recommend just using their website instead of their app
Washington Metropolitan Area Transit Authority
Wednesday, August 6, 2025
Mark, can you share the route that you are trying to access that isn't showing in the SmarTrip app? Also, what issues are you seeing when planning your trip? -KB
Dan Morgenthaler 10
Sunday, July 13, 2025
it's ok, but if you use an android, the bottom menu is blocked by the phone's buttons. Every other app has its menu sit on top of these buttons. Pretty bad error that renders the app difficult to use. The app also doesn't have maps of routes which would be appreciated. There is also no way to refresh your page. Edited
David Mumbert 13
Wednesday, July 23, 2025
Can't close the welcome message because it doesn't scale to the screen size. Could be an app under there I suppose. Ah, guess I'll have to imagine what lurks beneath this perky "Your seamless journey starts here!" message.
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