Jayson Torre 8
Friday, February 13, 2026
The delivery is very slugish and very delayed even the updates and customer service is very poor, you can't connect to them easily. My order was still ON PROCESS even though it lapsed my date of delivery. They haven't prepared my order even after the delivery date. I even ordered again to test if it will turn out the same and yes, my order was delayed again. I suggest to go to your specific brand app and order there. Edited
Zalora South East Asia Pte Ltd
Sunday, December 28, 2025
Dear customer, we're truly sorry for the delay and poor experience you faced. Please contact us at
[email protected] so we can assist and make things right. We appreciate your patience and hope to improve your experience soon. 🙏
Regine Leano 8
Tuesday, December 23, 2025
I ordered from this app and they gave out a tracking number that doesn't exist. Everytime I try to type in the tracking number they sent it says no order information found. No one is also answering on the app everytime I ask for a live agent. its been 10 days since I placed the order and still no parcel yet. Edited
Zalora South East Asia Pte Ltd
Tuesday, December 23, 2025
Dear customer, we’re really sorry for the trouble with your tracking and support. Please email us at
[email protected] so we can assist you right away and make this right. Your satisfaction means a lot to us! 🙏
S 19
Thursday, November 6, 2025
The app itself performs really well and has never had any technical issues. The items available here are also generally better in quality compared to other e-commerce platforms. The downside is the shipping process, which takes much longer than other platforms. The discount offers also feel a bit like clickbait since the available sizes are usually limited. Another drawback is the lack of detailed user reviews — most people just leave star ratings without any written comments.
Zalora South East Asia Pte Ltd
Friday, November 7, 2025
Hi kak, kami senang mendengar tanggapan positif dari kamu! Itu sangat berarti bagi kami. Terima kasih atas dukungan yang kamu berikan dan kami berjanji untuk terus meningkatkan layanan kami untuk memberikan kamu pengalaman belanja online yang luar biasa! Terima Kasih 🥰
Yhenn 29
Saturday, January 3, 2026
The app is great, Authentic items. A little suggestion tho, Hope you provide a track of the item, accurate/actual track just like on the other app store, a real-time update/track of the item will be a game changer. thank you 😊 Edited
Zalora South East Asia Pte Ltd
Sunday, January 4, 2026
Dear customer, thank you for the amazing feedback! We're glad you love the authentic items 😊. Your suggestion about real-time tracking is valuable, and we'll keep improving to make your shopping even better! Stay tuned for updates! 📦✨
Gelique Marie Malonzo 6
Saturday, February 14, 2026
Zalora made a wrong delivery. Wanted a refund and returned items as received. Yet they said I need to pass the quality check!!! Did you do a quality check before you shipped the item out???? if Zalora did, then this shouldn't have happened. Then I need to "Pass the return Quality Check!" on an item I returned because IT WAS THE WRONG ONE! Opened the box and closed it and yet still you have templated reponses and forever process!
Zalora South East Asia Pte Ltd
Saturday, February 14, 2026
Dear Customer, we're truly sorry for the mix-up and the inconvenience caused by the return process. Please email us at
[email protected] so we can make this right for you ASAP.
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