Mark Locascio 35
Wednesday, October 23, 2024
2024 update - the app is much improved. You don't need to keep re-pairing it. However, with the latest updates, now it freezes on the white opening screen. Come on resound, don't do this to us! Please get this fixed 2022 review - I'm with everyone else. I basically can't use the aids because of the app. It keeps disconnecting, even though I am holding the phone, a galaxy S10+. Edited
GN Resound
Monday, February 14, 2022
Hey Mark, thank you for this feedback. If you'd still like assistance with this, please feel free to email us at
[email protected]
gruff 22
Saturday, September 7, 2024
Poor app, new to hearing aids, not new to smartphone apps. Have different notifications on phone for different things, sometimes notifications play in hearing aids, mostly not or not correct notification sound. Frustrating, missing calls, texts, etc. How about option to NOT play notifications through hearing aids while still able to use app for adjustments? App doesn't connect both hearing aids w/o restarting phone EACH time I put in hearing aids. Nexia 9 hearing aids ok, app, not so much.
Chris Nicholsen 11
Saturday, June 21, 2025
Not impressed at all!!! I have $11 earbuds that stay connected better. They randomly cut on/off. If using for media, they are dreadful. If a call comes in, there is such a delay that the other party hangs up. Like others have mentioned, the app is horrible as well and appears to cater towards IOS users only. The demo mode shows features that are missing regularly. And all your see is the same response "Hey Customer, please contact us..." Go fix your stuff so we don't have to contact YOU!
GN Resound
Monday, August 11, 2025
Hey Chris, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at
[email protected]. Thank you.
Heather Billings 7
Friday, May 23, 2025
Before I got my hearing aids, I checked out the demo mode and liked the features like settings for outdoors and for listening to music. Now that I actually have my hearing aids paired, those settings aren't there. Neither is the tinnitus control nor the resound assist. These are all key features that don't exist outside of demo mode. It seems these really aren't supported for Android. I tried the troubleshooting documentation and it's all about iOS! How do you not fully support all phones!
GN Resound
Tuesday, June 10, 2025
We sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at
[email protected]. Thank you.
Steve 9
Tuesday, June 17, 2025
the hearing aids worked well with my phone except calls and audio quit working after updating the software. Re-pairing the hearing aids doesn't help as it used to. Completely uninstalling and reinstalling the software and another pairing seems to have resolved the issue to some extent. However, re-pairing the hearing aids is still necessary occasionally. Edited
GN Resound
Tuesday, June 10, 2025
We sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at
[email protected]. Thank you.
more reviews