Marla F 689
Friday, June 6, 2025
I don't have an issue with how the app worked. What I am unhappy about is I thought this was a free trial! The first night I apparently didn't figure it out and didn't get anything accomplished except to play soothing sounds. The second night I finally figured out how to track my sleep. So I dId that one night and have already been charged $32.46 and NOW it is offering me the 7 day free trial! I want a refund!!! With others also thinking same, their membership structure isobviously misleading. Edited
Sandi Masterson 379
Wednesday, September 18, 2024
I should have read the reviews! Instead of the 7 day free trial, I was charged immediately, and it doesn't even work as advertised! I am up multiple times a night, and this app says I slept well all night and no waking up all night, much less getting up to use the restroom (which I did about every 1 1/2 hrs). I have canceled the subscription (which there is no refund after only 3 nights used) and will be deleting the app.
ENERJOY PTE. LTD.
Thursday, September 19, 2024
Dear Sandi Masterson,
We sincerely apologize for any inconvenience caused. Due to Google's official policy, a subscription is required to enter the trial period. We fully support your refund request and will expedite the investigation into the functionality issues you mentioned. Thank you for your understanding and patience.😊
Jennifer S 363
Wednesday, November 13, 2024
The app worked great the first night. However, several mornings in a row, it says that it shut down unexpectedly during the night (it was running when I got up) and only recorded a couple of hours. Also, the app volume is tied to the notifications volume, meaning that I can't mute the notifications and still use the app to its full capacity. Notifications interrupt the app which is jarring. The app is a great idea but definitely needs some work. Uninstalling and canceling subx.
ENERJOY PTE. LTD.
Wednesday, November 13, 2024
Dear Jennifer Slusher, thank you for your feedback. Please reach out to us via Feedback in the app for further assistance. We are dedicated to enhancing your experience and value your input. Your satisfaction is our priority, and we're here to help resolve any issues.
Linda Price 431
Sunday, December 22, 2024
I thought i would like this app, but it does not record accurately and it gives me the same data day after day. It is worthless. I wanted the free trial, but I was charged immediately. I have to go into the app and reset my settings every night. I have tried it for a month plus and it is no better. I want a refund and I will definitely not be renewing my subscription. You all need to go back to the drawing board! A redo is in order.
ENERJOY PTE. LTD.
Monday, December 23, 2024
Dear Linda Price, thank you for your feedback. We understand the app didn't meet your expectations. For refunds, please contact Google Play directly, as we can't process them ourselves. More info is available here: https://support.google.com/googleplay/answer/2479637?hl=en. For further assistance, feel free to reach out to us.
Stan Miller 1,362
Wednesday, September 18, 2024
I'm really satisfied with the first nights use! It records every sound and categorizes them too. My dog barked this morning and it says "sounds your animal made"!... it does this for all sounds, footsteps, snoring, talking in your sleep, environment sounds, etc! I love this app and will have it for a long time. It also keeps score after 1 week and you can keep a daily journal if that's what you like. It tells you when you fell asleep and your different stages of sleep through the entire night.
ENERJOY PTE. LTD.
Thursday, September 26, 2024
Dear Stan Miller, 🌟 Thrilled ShutEye helps you sleep soundly! We're thrilled ShutEye helps monitor your sleep and thankful for sharing your experience. Keep enjoying restful nights!
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