Kristie Burd
20
Wednesday, July 16, 2025
Where to start? Typically, it's a great way to keep an eye on my daughter's levels. But, it never fails, every time they do server maintenance, my app stops connecting to her. I can open the app, and it shows 30-45 min of no reading, but 2 hrs later, that 'blank' will fill in, but the last 30 min is blank. Like there is some sort of delay, which is incredibly dangerous for us/her. She's non verbal and non mobile, so when I can't get real time numbers, we don't know how to treat.
Newyu, Inc
Friday, July 18, 2025
Thanks for the comment - we'll need more information to help with this issue, so please visit www.librelinkup.com/contact-support to find your country's support phone number or to directly submit your comment to support.
Michaelle Self
12
Saturday, July 12, 2025
This app is great for others to keep up with my numbers. We have been having problems the last couple of months though with it lagging by 30 mins or so and that is not good. We are both having the same issue but the actual Libre App is not lagging nor is the app for my watch. So I am not sure if there is an update coming soon?
Newyu, Inc
Sunday, July 13, 2025
Thanks for the comment - we'll need more information to help with this issue, so please visit www.librelinkup.com/contact-support to find your country's support phone number or to directly submit your comment to support.
Jacquelyn Yelton
24
Friday, February 7, 2025
I used to really like the app because no matter how often I opened my app I had a numeric reading. Now, there is almost never a numeric reading. I can see the graph, but it isn't usually current. Randomly, if I'm lucky, a numeric reading appears. This app has worked for years so I have no idea what was recently updated to absolutely break the app. I even logged out of the app and back in, as well as uninstall and reinstall it. It is 100% a coding issue. Please restore a previous version.
Newyu, Inc
Friday, February 7, 2025
Thanks for the comment - we'll need more information to help with this issue, so please visit www.librelinkup.com/contact-support to find your country's support phone number or to directly submit your comment to support.
Wanda Tucker
20
Wednesday, February 5, 2025
EDIT 2/4/25: I cannot recommend this app or device for Android users. (It may work for iPhone.) LinkUp has not worked correctly for months. Last time I called customer service I was told the issue was sent to Tech and they would contact me. Crickets. My mother's app just updated with a message that it may not work with her phone. A friend is switching to Dexcom because this doesn't work with Samsung 23. As soon as insurance allows, we are switching, too. Edited
Newyu, Inc
Wednesday, February 5, 2025
Thanks for the comment - we'll need more information to help with this issue, so please visit www.librelinkup.com/contact-support to find your country's support phone number or to directly submit your comment to support.
Marcia Starchman
21
Friday, July 19, 2024
Most of the time, I really like this app. However, in the last few months, it has lost connection to the continuous data and I have to troubleshoot to make it reconnect. I have currently not been connected for nearly 24hrs. Hopefully, can get it figured out soon as having the linkup has been one of the main reasons we use the libre.
Newyu, Inc
Sunday, July 21, 2024
Thank you for your comment - please visit www.librelinkup.com/contact-support to find your country's support phone number or to directly submit your comment to support.
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