Tim McClurken 9
Monday, July 28, 2025
Originally rated 1 Star because app simply didn't work. After updates, app has been working well for several months. Rating will improve with continued proper function. Edited
Premier Specialty Brands, LLC
Tuesday, November 8, 2022
We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at
[email protected].
Kristen Taylor 0
Saturday, July 19, 2025
Will not connect...I even created a guest wireless network, made it 2.4 and short password. connected my phone to the network and the app still says no networks available when pairing. absolute junk. My friend who talked me into going with Masterbuilt has had his grill for years and said the app has never worked for him either. Love the grill/ smoker. The app is absolute trash.
Premier Specialty Brands, LLC
Monday, July 21, 2025
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.masterbuilt.com/pages/contact-us. Thank you.
Joel Carter 44
Wednesday, June 4, 2025
I can't believe an app with a majority of 1-star reviews hasn't been fixed after all this time. When it decides to work, it works fine, but I've had different connection issues over the last ~year I've owned the smoker. Currently, the main screens says my smoker is "connected", but when I launch into it, it tells me to "Press power on your device to activate the remote" and then it just hangs there. Pressing the power button does nothing, so the app is effectively worthless. Frustrating. Edited
Premier Specialty Brands, LLC
Wednesday, June 28, 2023
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://www.masterbuilt.com/pages/contact-us? We'll get you up and running.
Jason Olsen 1
Saturday, June 14, 2025
Trick to connect, short name and password, really? Needs some Alerts built in. The app should let you know if your temperature drops more than 10 degrees below the set temperature. Also, would be great if you could zoom in on areas of the graph. it's gotten worse. I get notifications, but it won't connect to the grill. It took forever when I had to reinstall due to a new phone. Hoping someday they hire a company THAT CAN FIX THE APP.AMD CONNECTIVITY!!! Since they just make good smokers but Edited
Premier Specialty Brands, LLC
Friday, April 12, 2024
Hi,
We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions!
Simon Hornick 11
Friday, June 20, 2025
EDIT: 6/20/2025. App is still garbage. App is garbage. When I upgraded to an S24 Ultra from an S21 Ultra, it never connected again. I opened a ticket with Masterbuilt and went through all of the troubleshooting. That's when they informed me it's something wrong with the app, and they will let me know when an update is available to try again. After that, they ghosted me. If it wasn't out of the return period, I would have returned the grill and went with a different brand. Edited
Premier Specialty Brands, LLC
Monday, December 9, 2024
Hello Simon,
We sincerely apologize about this and will be more than happy to provide you with further assistance, to ensure we get your connection up and running as designed. Please reply back via your case and it will be sent directly to the representative. You may also reaching out to us again at https://www.masterbuilt.com/pages/contact-us
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