Amy Pilgrim 8
Saturday, December 25, 2021
Here we are Christmas morning and 3 hours later still no confirmation sent to our email or spam box. My son can't play with it. We've contacted support and have heard nothing while another company for a different toy has gotten back to us already. This game is being sent back to Amazon and I'll be writing a bad review there also. You all should be ashamed that you haven't addressed this problem already. I don't recommend this company to anyone and will not being buying anything further.
Meagan Molin 4
Wednesday, December 11, 2024
I've read so many reviews about the confirmation email not working, but I didn't have any problem with it. I got the confirmation email, and downloaded the appropriate app for the kit (science lab). We haven't done any of the experiments yet but we're testing out the VR. It's pretty cool. I thought I had an issue with the volume before, but I changed the setting and it's working just fine. Edited
Frank Visca 8
Saturday, December 26, 2020
No confirmation email ever comes. So you cannot even use VR. TERRIBLE. You can download app, you need to register in order to use VR, you need an account. When you try to create an account, it sends you a confirmation email to verify so you can begin. No verification email ever comes. So, you cannot use it. Very disappointed 8 year old on Christmas. You guys suck. Like 2020 wasn't bad enough, you lazy programmers can't even fix this, and now my daughter's Christmas is terrible too.
Abacus Brands Inc.
Sunday, December 27, 2020
Frank we don't suck. There's a skip button, it's not mandatory to register. The parent portal app gives you reporting on your kids progress but the actual game runs on a different app so just skip this setup and move on to download the corresponding app and you'll be off to the races.
Desirea Irvin 10
Sunday, December 27, 2020
Same issue with not receiving the confirmation email. My app is not allowing me to skip the process. It says Account Required. When I get to the product selection screen it never loads. Only remains on the VR Universe logo. Edited
Kyle Dorwart 12
Friday, September 4, 2020
Been staring at the logo for a Very. Long. Time. Just got Professor Maxwell's VR Junior Chef kit and was directed to download this app. The only thing that happens on my Galaxy S9+ is the splash screen comes up with the black background and logo then... nothing. Just hangs there. Kids are immensely disappointed. Will update review when it works.
Abacus Brands Inc.
Sunday, December 27, 2020
Kyle we are not seeing this issue on this end, if you can have another look to see if it's working!
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