Corey 54
Tuesday, April 29, 2025
The app is a pretty disappointing companion to my (very expensive) purchases. The usability is mostly poor, the interface makes common operations tedious, it lacks some (imo) basic features, and worst of all, it's full of intrusive ADS. Ease off the upsell, Netvue! I'm already a customer, don't make me sick of seeing your name! But I do have hope for the product line: the service team has gone from completely overwhelmed to really killing it; hopefully the app will see a similar trajectory soon. Edited
Dave Gudewicz 17
Saturday, April 12, 2025
Spent the last several days just trying to connect my Hum Feeder to our 2.4Ghz wi-fi network at home. Finally connected after NOT using the on-screen app's instructions while on the phone with support. There are several errors in their documentation which adds to the confusion. Working OK now. Video that goes through setup is out of date, none of the screens in the video match the screens in the v1.15.1 app, which was released in late March 2025. Edited
greg Johnson 29
Tuesday, March 11, 2025
Multiple problems continue. I have had a lot of issues with app performance and now the most recent update removed options for sleep schedules. Now the cameras will run all night and they already have charging problems. Pitiful business practice. Pretty poor way to do that as well. Setting sleep mode is still an option but cannot schedule it so you would have to do that everyday for every camera if you want it to sleep at night. Edited
Nicole 5
Tuesday, June 24, 2025
I really enjoy the app, but it has several known bugs that haven't been resolved in years. My biggest frustration is when the "AI" recognition is incorrect, you can technically correct it, but the correction often doesn't save. Incorrect IDs are the minority, but still frequent (which is fine). But when you correct them manually, they revert back to the original (incorrect) ID most of the time, which means other features like Highlights, Recaps, and visiting species records are also incorrect.
Netvue, Inc.
Thursday, June 26, 2025
We apologize for the inconvenience caused. We'll escalate your valuable feedback to our team. We are always working to improve our app.
If there are any other concerns or questions you have, please don't hesitate to contact our customer service live chat directly for help!
Frank A 8
Tuesday, June 24, 2025
I bought two. They are a pain to keep connected and charged and videos fail to playback constantly. it also doesn't identify the birds correctly even if you help their "A.I." after the fact. I have reached out through the chat and email and have gotten nothing back. it will identify sparrows as every kind of bird out there which is odd AF. the fisheye lens also makes the birds look weird and goofy looking possibly leading to errors. don't spend $450 on this yet.
Netvue, Inc.
Thursday, June 26, 2025
Apologize for the inconvenience. For us to better assist you, would you please inform us of your camera ID and email address? We will check the support status and follow up on it for you immediately.
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