Valerie Grant 1
Thursday, October 10, 2024
login is a little tricky, and when I loaded the app onto my new phone it automatically disabled my existing six-digit pin but didn't inform me, which involved spending an hour on the phone with customer support. that would have been a very useful notification to save time. Otherwise it's pretty easy to use.
Citibank N.A.
Thursday, October 10, 2024
Hello Valarie, we’re sorry about your experience. We’d like to help. Can you email us at
[email protected] with the details of the issue or DM us on X @AskCiti? Make sure to reference Google Play Review in the subject line. Please don't include account numbers or PINs in your response. ^Donnie
Victor Shiao 16
Thursday, December 11, 2025
quality is poor!!! update 12/10/2025 now this app only can use system default keyboard, not the keyboard users used for all other APPs. I have never experience this kind error msg. I couldn't think how it can be released. Is there QA testing? this kind engineer should be disqualified. Edited
Citibank N.A.
Thursday, December 11, 2025
Hello Victor, thank you for sharing your feedback with us. We would like to get more details from you in regard to your feedback. Please DM us on X at @Askciti or email
[email protected]. Be sure to reference your Google play review when contacting us. Thanks! ^John
Ben Johnson 9
Thursday, March 31, 2022
App does not process internal transfers, who knows what else it can't do. You would think one of the largest banks could get an app that lets you do this in 2022. Called their support line, the solution was to go on my computer and process the transfer through a browser. Luckily I had access to one at the time.
Citibank N.A.
Thursday, March 31, 2022
Thank you for the review, Ben. We will forward your feedback to the appropriate team. ^Johnny
A Google user 33
Monday, December 16, 2019
This is the worst banking app on the planet. Way too many reasons to type here. Other business banking apps allow the owner to deposit checks, but not this one. You have to drive to the branch...really? The developers are rank amateurs and clearly don't get it. If you get a new phone or have to reset your phone, good luck logging back in. The list of what you can do is very short. Edited
Citibank N.A.
Monday, December 16, 2019
Hi! We’re sorry to hear about the issue you are having. We’d like to help. Can you email us at
[email protected] with details of the issue, business name on the account, phone number of the account on file and best time to reach you? Please reference Google Play Business App in the subject line. We look forward to hearing from you. ^Gloria
Carlos Benabe 10
Friday, May 14, 2021
Citibank needs to resolve this. I'm having the same issue most other users are experiencing. The app will not work. It's doesn't even come on. No my mistake, it uploads but 2 seconds later it turns off. WTH? It's as plan as day MANY users are complaining of the problem. Citibank setup a link to a trouble shooting page? Can't believe a company with unlimited resources can't fix a simple app. Embarrassing.
Citibank N.A.
Saturday, May 15, 2021
Hello, I'm sorry to hear that. I’d like to look into this. Can you email us at
[email protected] with details of the issue or send a message to @askciti on Twitter? Include the device you're using, the OS & your account type (No account numbers or PINs) with Google Play Review & handle in the subject line. ^Mike
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