A Google user 17
Thursday, July 10, 2025
Occasionally works as intended. Most times, you can only look at one account and if you try to look at another account it just reloads the first one you looked at. Making payments can be very annoying as no accounts will show to make a payment from and you have to go back and forth in the menu until it decides to show your other accounts and allow a payment to be made. Also just an insanely greedy institution to bank with.
Jamie 94
Wednesday, May 21, 2025
I can't keep accurate track of my spending with this app. The pending transactions aren't always deducted, leading me to believe I have more $ than I really do. Some of them will deduct but not all. It's confusing. Other than that, the app operates fine. It defeats the purpose if the amount available is not accurate.
Heidi Jacko 206
Wednesday, April 23, 2025
This is about the 3rd update to this "new" app. Logging into my accounts depends on time of day, weather, oceanic waves and moon cycles. The original app had no issues but someone had an idea to "make improvements", which has lead to inconsistent UX. Also, why would you leave credits/debits all the same color? It's challenging to quickly glance transactions. The help desk cannot help other than apologize. 4/25 update- ugh, ability to log on to the app against depends if mercury is in renegade! Edited
Andrew Shirkey 210
Monday, March 17, 2025
This app should be called 3/5.. because 3 out of 5 times I use it it doesn't work Update. Still over 2 years later and continued updates to this app. I still can not use the finger print scanner to log in, and not it randomly wont let me move my money around.. . The app crashes all the time and I feel like every time I try to go into the app it is down for maintenance. New update is even worse than the old versions. Over half of my attempts at logging on fail now. Edited
Fifth Third Bank
Wednesday, November 7, 2018
Hi Andrew - We’re sorry to hear you’ve been experiencing issues with our app. Please call us at 877-833-9973 so we can help.
Rich Marquis 23
Saturday, April 12, 2025
If there was an option for 1/2 star that's all this app would get. Ever since the last 2 updates and smart shield was added, the app sucks! I go into transfer funds, it doesn't bring up my accounts. I contacted customer service and they told me to uninstall it and reinstall it and now I have to do that every time I try to do anything in the app. Very disappointed, I never had a problem with it before.
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