Frozengeckolover 557
Monday, April 14, 2025
So many issues. The layout is horrible. The app gives random error messages while browsing, streaming, and watching. Sometimes it continues with what you are doing, sometimes it goes back to the homescreen when an error message pops up. It now refuses to fully connect to Chromecast (I've tried multiple gens and devices). The Disney logo, and the annoying chime, will cast for a minute, then it disconnects with error message. Not calling tech support again; I haven't got 2 hours to waste.
Amer Hodzic 2,886
Monday, March 3, 2025
App works great! I cannot only afford the ad supported payment plan. I understand that ads will be subsiding my monthly fee. However, is it really necessary to have up to 4 or 5 1:30 to 3:00 mins advertisements during a show that lasts about 24 mins? I know movies and shows are expensive. But Disney is richer than many countries out there, surely there is a better balance to be found. One that doesn't break the bank or ones peace of mind watching the same 2 ads again & again-ad infinitum.
Benjamin P 212
Wednesday, October 16, 2024
Haven't been able to use app on any android device in my home. Chromecast freezes on startup screen, phones just has a spinning circle. It's getting old and not worth the hassle now. Been 2 months like this. No where has a fix. Cleared cache and data. Uninstaller and reinstalled app. nothing. Only work around I found is to turn wifi off, open app on phone. turn wifi on, then cast to my TV. so stupid. Edited
Disney
Wednesday, October 16, 2024
Hi Benjamin! We're extremely sorry to hear about your experience with the app crashing. Please try uninstalling and reinstalling the app on your device. If the issue persists and still having trouble accessing our content, reach out to us through the app or website. We’re here to resolve the issue. Thank you for choosing Disney+!
Río Casillas 641
Sunday, December 22, 2024
Update- App is worse. For a paid service, there are an obnoxious amount of ads and issues with them. Even if you've already triggered an ad break in a video, going back or forward will still trigger those ad breaks. It also has the bad habit of restarting media especially when casting, or jumping spots. Also, a minute and thirty seconds of ads just to watch a three minute TRAILER is insanity. It makes trying to watch anything a chore and this shouldn't have to be an issue users are dealing with. Edited
Amy Friend 176
Thursday, December 12, 2024
Finally got a "Restart" button after a few years but it starts the movie in the middle or all the way at the end anyways. Whoever thought changing the watchlist to a long line to scroll line across clearly doesn't use the app. Every time this app updates something gets worse. It's ridiculous. A company as big as Disney should have a fully functional, reliable app. Edited
Disney
Saturday, December 14, 2024
Sorry for the trouble, Amy. To resolve any app issues or playback trouble, please first try reinstalling the app and restarting the device. If on a TV or smart device, unplug the power cable for 30 seconds before turning back on. If still unresolved, please contact us via chat or phone at 1-888-905-7888). We'd love to help!
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