Lynuda La Rocque 149
Thursday, November 5, 2020
This is my second year of having this app, and at first I really liked it. However recently I am not able to access my account. When I log in it acts as though I don't have a subscription and refers me to the subscription screen. When I clicked on the yearly subscription it registered that I already have it. But it still won't let my access shows. I reached out to customer service and I'm still waiting heard back from them. Now when I go into the app it doesn't even load. So there's that. Smh.
Keystan Gail Davis 31
Monday, January 14, 2019
wish there was a download option on movies and shows do that didn't have to use so much data, but overall i love this app and haven't had any issues of buffering like others have stated, and also i read and selected the $6.99 monthly fee. make sure you select this one. the $6.99 monthly membership if you don't want charged for yearly. the first selection of $4.99 monthly is actually a yearly payment after the 7 day trial period. happy watching! 😉
A Google user 9
Monday, January 13, 2020
I did a web search for documentary I wanted to watch and Sundance Now appears to be the only place to stream it. Created an account, signed up for the trial, and now can't find it. Went back to their website and the movie comes right up. Tried to watch on mobile browser and it directs you back to the app, which then gives the message "video can't be loaded". Don't list the movie on your site if I can't actually stream it... Very frustrating.
Rich Roberts 43
Tuesday, October 20, 2020
As others have mentioned, this app is a scam. I tried a trial subscription and cancelled almost immediately, but I was charged for a year's subscription with no help from customer support. What they do is after you cancel, instead of cancelling they offer you a one month extension on the trial. THEY DON'T CANCEL THE SUBSCRIPTION. I thought Sundance was reputable, but they are not. Desperate for revenue, they are resorting to scam tactics. I have opened up a dispute with my credit card company.
Cristina N 16
Tuesday, October 19, 2021
Often doesn't play; I've restarted four times just now trying to play a show and it's still just trying to load. When it works, it doesn't auto play the next episode of a show, nor does it register when you've already watched an episode so you have to just remember where you left off. There are no subtitles offered on the android app, which is frustrating.
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